EDIT: Found this link in my bookmarks and haven't seen it mentioned yet. It may help: http://support.microsoft.com/kb/314060/
While it's possible that a new piece of malware could be responsible for this - I wonder about the odds of you being one of the first to be infected (before the anti-malware folks devise a detector). I also wonder about the odds of it being the only infection on the system as nearly all infected systems that I've seen have multiple issues. Also, if there's nothing wrong with the system other than the drive - then what's the malicious activity that this malware is supposed to be performing?
The issue here is that the DVD can't read properly. The possibilities (IMO) are:
2) Bad hardware/connections
3) Bad drivers
4) Bad software
5) OS corruption
The first step is the anti-malware scans. This is because troubleshooting relies on the system behaving in the way that it's expected to behave. Malware causes the system to do things that it wasn't expected to do - so it interferes with the process. But, after multiple malware scans have found no issues - then I'd assume that the system was clean.
The next step (IMO) is to uninstall the device in Device Manager and reboot to let Windows redetect it.
After that, I'd try another DVD drive in the system to see if behaves the same way. If it doesn't, then there's a problem with the old drive and it's interface with the system and OS. If the new drive does misbehave - then you've effectively ruled out the drive as a source of the problem.
Then I'd update your motherboard/chipset drivers (to include the drive controllers) to the latest available version from the chipset manufacturer's website. You may also want to run this free utility to see if it can identify any issues that may relate to this problem: http://www.sisoftware.co.uk/index.html?dir...n=sware_dl_3264
After all of this, I'd continue to monitor the problem and use the built in troubleshooting tools (Error Reporting, Reliability Monitor, and Event Viewer) to locate errors related to the use of the DVD drive. It may also be that a piece of seemingly unrelated software is causing the issue (such as McAfee or another program malfunctioning)
If that doesn't work, then I'd suggest falling back on the trio of "fix it all" tools:
1) SFC.EXE /SCANNOW
2) repair install of Windows
3) format and reinstall of Windows
Edited by usasma, 22 December 2007 - 07:51 AM.