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#1 Wendy K. Walker

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Posted 30 November 2007 - 08:49 PM

Hi Everyone,

A couple of months ago I downloaded and installed a program called PhoneTray Free and I'm having trouble getting it to work. PhoneTray is put out by TraySoft, and is intended to work with an internal modem. I have a Smart Link 56K Voice Modem, and I've updated it with the latest driver...though I am using DSL to connect to the Internet.

I've been able to narrow my problem down to an open comm port, COM3, that PhoneTray wants to use. So my question is; How do I go about figuring out what other program is holding that port open so that I can close it?

I'm running Windows XP Home with SP2 installed and I use DSL.

Thanks for any ideas.

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#2 hamluis

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Posted 30 November 2007 - 09:52 PM

Well...if this program uses a dialup...then it's probably like the drivers used for dialup modems.

In that case, the drivers usually will determine what port is opened/utilized for that modem and the port will be set up at the same time the drivers are installed (in my experience).

To see active ports, go to Device Manager and click on the Ports plus sign.

Start, right-click on My Computer, select Properties, Hardware tab, push Device Manager button.

Louis

#3 Wendy K. Walker

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Posted 01 December 2007 - 12:53 AM

Hi hamluis, Thanks for the reply.

Rats! The mystery deepens Louis. According to Device Manager I have something on Communication Port (COM1) and ECP Printer Port (LPT1).

According to my Phone and Modem options my modem is attached to COM3. I went to the Diagnosis Tab > Query Modem, and got the OpenComm message. Then opened the Log and this is what it had in it -->

12-01-2007 05:34:53.281 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
12-01-2007 05:34:53.281 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
12-01-2007 05:34:53.281 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
12-01-2007 05:34:53.281 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
12-01-2007 05:34:53.296 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
12-01-2007 05:34:53.296 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
12-01-2007 05:34:53.328 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
12-01-2007 05:34:53.328 - Modem type: Smart Link 56K Voice Modem
12-01-2007 05:34:53.328 - Modem inf path: oem28.inf
12-01-2007 05:34:53.328 - Modem inf section: Modem1
12-01-2007 05:34:53.328 - Matching hardware ID: pci\ven_10b9&dev_5459
12-01-2007 05:34:54.375 - Opening the modem device failed with error 00000005

OK, I know from talking with the TraySoft people that that error 00000005 message means "Access Denied" :thumbsup: but I still haven't been able to figure out why that would be.

If you have any other ideas, they would be appreciated.

Thanks,

Wendy
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#4 usasma

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Posted 01 December 2007 - 08:44 AM

Something is hogging COM3 so that the PhoneTray software can't use it.

I'd try terminating the processes related to your modem/connection in Task Manager (one at a time) until you find the one responsible. Once you know what's causing it, then a bit of research should tell if it's by design or it's a malfunctioning program.
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#5 hamluis

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Posted 01 December 2007 - 11:21 AM

OK, the port data reflected is typical.

Soo...pardon me for being stupid, but your modem is working properly? I mean, have you tried to use it for anything other than this one particular program? Does Device Manager reflect the modem properly (without problems)?

Com 3 is a fairly standard port install/assignment for dialup modems, IIRC.

Ooops...I just looked at the last line of that data you provided...the modem did not open.

I don't have my dialup modem enabled, but what I used to do to query the modem was to go to Device Manager, click on Modem, click on Properties, go to what I think was an Advanced tab...and then type ATM0 for the modem query. If the modem did not open, it was either dead or the drivers were not installed.

For reference: http://www.modemsite.com/56k/xpdevmgr.asp

Louis

#6 Wendy K. Walker

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Posted 01 December 2007 - 11:23 PM

Hi usasma, Thanks for the reply Boo.

Long time I haven't talked to you... so how's the wife and all forty two of those grand kids? OK, terminating those processes would be an idea except that I have no idea what they would look like... I mean none of them say modem so I'm lost there.

Not to worry though, somehow I have managed to get past that OpenComm error thingy. I'm not sure if that is because I updated the drivers again, or because I put that ATMO where Louis told me to put it but for what it's worth I did it.

Nope, that still didn't cure my problem with the modem but it let me get farther along. I'm adding the latest log that I got to the bottom of this post.

Now insert a long line of expletives here --> @$#*&&^%$ <-- This thing is trying to drive me to have another drink. When I'm looking at my "Phone and Modem" it's telling me that the modem is attached to COM3. OK, I can go along with that.

But when I look in Device Manager under Ports it list my "Communications Port" as COM1, that just doesn't sound right to me.

Then when I snuck a peek at the modems properties, under the Advanced Tab I found "Advanced Port Settings." Nosy like I am, I clicked on it and discovered that it said COM Port Number COM3. I saw the menu button next to it, and clicked on that sucker thinking that I might need to reset it to COM1.

Well, as luck would have it COM1 is listed as [In Use] so I didn't mess with it.
***************************


Hi hamluis, Thanks for the reply Boo.

No, you aren't being stupid, you just hadn't read far enough. Device Manager is lying it's butt off, because it's telling me that everything is working as it should be, and it isn't indicating any problems anywhere. COM3 seems to be the preferred default setting for the modem to as I clicked the reset defaults button and nothing changed.

I ran an update on the modem drivers, and I stuck that ATMO statement where you said to put it, and between the two something cleared the OpenComm error that I was getting, however, it didn't completely cure the problem that I'm having.

No, I haven't tried using anything other than the PhoneTray program with COM3 because I have no fricking idea what I'm doing, and I don't want to break anything else. Though I would have tried switching it to COM1 if that one hadn't said that it was in use.

When I tried running the diagnostic tool on the modem it put an X where it said "Card" and told me that it couldn't communicate with the modem. It gave me a "Fix" option, which I clicked on, and all that sucked did was to toss up a little notice telling me to contact support.

I have no idea how to do that as the only address I have is --> smlink.com and when I try to go there I get this --> http://smlink.com/smlink4.asp and "The Page Could Not Be Found".

Google just flat out hates me too as every time I try to Google something about SmartLink 56k Voice Modem I get this --> http://www.google.com/sorry/?continue=http...2Bvoice%2Bmodem <-- every time that I click on one of their suggested links.

Does the log at the bottom give any hints as to what might be wrong?


Thanks for your time guys.

♥ Wendy


*****************************

12-02-2007 01:46:19.875 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
12-02-2007 01:46:19.875 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
12-02-2007 01:46:19.875 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
12-02-2007 01:46:19.875 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
12-02-2007 01:46:19.906 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
12-02-2007 01:46:19.906 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
12-02-2007 01:46:19.953 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
12-02-2007 01:46:19.953 - Modem type: 56Kbps Internal Modem
12-02-2007 01:46:19.953 - Modem inf path: oem1.inf
12-02-2007 01:46:19.953 - Modem inf section: Modem1
12-02-2007 01:46:19.953 - Matching hardware ID: pci\ven_10b9&dev_5459&subsys_910014fe
12-02-2007 01:46:21.015 - 460800,8,N,1, ctsfl=1, rtsctl=2
12-02-2007 01:46:21.015 - Initializing modem.
12-02-2007 01:46:21.031 - Send: AT<cr>
12-02-2007 01:46:21.031 - Recv: AT<cr>
12-02-2007 01:46:21.031 - Command Echo
12-02-2007 01:46:21.031 - Recv: <cr><lf>OK<cr><lf>
12-02-2007 01:46:21.031 - Interpreted response: OK
12-02-2007 01:46:21.046 - Send: AT &F E0 V1 &A3 &D2 &C1 S0=0<cr>
12-02-2007 01:46:21.046 - Recv: AT &F E0 V1 &A3 &D2 &C1 S0=0<cr>
12-02-2007 01:46:21.046 - Command Echo
12-02-2007 01:46:21.046 - Recv: <cr><lf>OK<cr><lf>
12-02-2007 01:46:21.046 - Interpreted response: OK
12-02-2007 01:46:21.062 - Send: ATS7=60S19=0L1M1\N3%C3&H1N1X4<cr>
12-02-2007 01:46:21.062 - Recv: <cr><lf>OK<cr><lf>
12-02-2007 01:46:21.062 - Interpreted response: OK
12-02-2007 01:46:21.062 - Sending user initialization commands.
12-02-2007 01:46:21.078 - Send: ATMO<cr>
12-02-2007 01:46:21.078 - Recv: <cr><lf>ERROR<cr><lf>
12-02-2007 01:46:21.078 - Interpreted response: Error
12-02-2007 01:46:21.078 - Session Statistics:
12-02-2007 01:46:21.078 - Reads : 59 bytes
12-02-2007 01:46:21.078 - Writes: 67 bytes
ATQ0V1E0 - OK
AT+GMM - 56Kbps Internal Modem
Ver2.92.04
AT+FCLASS=? - 0,1,8
AT#CLS=? - 0,1,8
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(B5,02,07,09,0A,0C,0F,16,1A,1B,20,25,26,2D,2E,31,36,B8,3C,3D,42,46,50,51,52,53,54,57,58,59,00,5E,61,62,64,69,6C,70,73,77,7B,7E,82,83,84,88,89,8A,8B,8E,98,9C,9F,A0,A1,A5,A6,A9,AD,AE,B3,B4,B7,BC)
ATI1 - 56Kbps Internal Modem
Smart Link (www.smlink.com)
Ver2.92.04
ATI2 - Smart Link (www.smlink.com)
Ver2.92.04
MV (CID)
ATI3 - Smart Link (www.smlink.com)
SIL-22(Pri) on SL1800 PCI
ATI4 - Active Profile:
S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001
S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000
S24=050 S25=000 S26=000 S27=008 S28=000 S29=001 S30=002 S31=001
S32=090 S33=009 S34=034 S35=000 S36=000 S37=000 S38=000 S39=002
S40=000 S41=000 S42=000 S43=000 S44=000 S45=250 S46=000 S47=000
S48=000 S49=000 S50=000 S51=000 S52=000 S53=000 S54=000 S55=000
S56=004 S57=000 S58=000 S59=000 S60=001 S61=000 S62=001 S63=000
S64=000 S65=000 S66=000 S67=000 S68=000 S69=000 S70=000 S71=000
S72=019 S73=003 S74=153 S75=000 S76=004 S77=010 S78=000 S79=070
S80=070 S81=000 S82=002 S83=055 S84=000 S85=000 S86=000 S87=000
S88=001
ATI5 - Stored Profile 0:
Not defined
ATI6 - Stored Profile 1:
Not defined
ATI7 - Country: USA
Serial Number: 98638029
Protocol Factor: 49f978b9
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#7 usasma

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Posted 02 December 2007 - 07:38 AM

Hi Wendy! Yep, it's been a while! :thumbsup: The wife's doing well, although I can't say the same about the grandkids (actually, it's only 3 at last count! - but that's another story for another place :flowers:

As for terminating the processes - go into Task Manager...Processes tab and make a list of the Processes there (make sure to check the box at the bottom that says something about showing processes for all users). Post 'em here and we can take a stab at killing the one's that may be using your modem.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#8 Wendy K. Walker

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Posted 02 December 2007 - 09:38 PM

Hi usasma, Thanks for the reply.

Glad to hear that the wife is doing well. Sorry to hear about the grand kids though. I'll toss a prayer your way, maybe it'll help a little.

OK, I can't figure out how to copy\paste anything from the Task Manager so I did a couple of screen shots to try to show what's running. I mean that's likw way to many things to try to list manually, and the way they keep jumping around on my screen plays with my head.

Let me know if I did a good thing or if I need to try something else, OK?


♥ Wendy
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#9 RLI

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Posted 02 December 2007 - 11:53 PM

sounds like you have a serial port on this pc that is what COM1 is. do you have any external devices that use a serial port?

#10 Wendy K. Walker

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Posted 03 December 2007 - 05:20 AM

Hi RLI, Thanks for the reply.

Yeah, I have a serial port, but there has ever been anything hooked up to it so I don't know why it would be listed as being in use. I have an internal modem and that sucker work just fine when I had dialup.

♥ Wendy
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#11 hamluis

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Posted 03 December 2007 - 08:53 PM

Well...who said the port is being used?

I reflect a COM 1 port/serial port (I bet everyone does, probably as a default configuration item in the BIOS. just like parallel ports). In my case, I decided to disable my parallel port in my BIOS, while I ignored the COM1.

The port is ready to be used...not is being used. Some other device would have to be attached to the port for it to be in use...and said device would have to be reflected as a separate item in Device Manager. You probably can go into your BIOS and disable it.

I just took a look at your first post...have you tried uninstalling/reinstalling your modem on COM3? That was always the way that I handled dialup problems.

Louis

#12 Wendy K. Walker

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Posted 04 December 2007 - 10:38 PM

Hi hamluis, Thanks for the comment.

Task Manager said that. I was checking my Port thingy and saw that the Communications Port was listed as COM1. Then when I was checking out the Modem stuff I saw that COM1 was listed as [In use], but the Modem is set to use COM3.

I can't delete the modem because I don't have the Windows CD to be able to reinstall it.

Thanks,

Wendy
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#13 RLI

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Posted 04 December 2007 - 11:30 PM

do you know how to get into the bios? you can disbale the serial port permanently and free up that comm port.

#14 Wendy K. Walker

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Posted 05 December 2007 - 11:23 PM

Hi RLI, Thanks for the comment.

Yeah, I can get into my BIOS but I'm not worrying about trying to disable COM1. I had just noted that it was listed in Device Manager as being My communications port in the Ports tab.

Thanks,

♥ Wendy
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#15 RLI

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Posted 05 December 2007 - 11:53 PM

in the old days modems plugged into the serial ports, and serial ports became know as comm ports. so disabling it in bios will not harm anything.

Edited by RLI, 05 December 2007 - 11:54 PM.





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