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Sol491.txt


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#1 whowy04

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Posted 29 November 2007 - 04:21 PM

Hello,

I've read a thread pertaining to this malware and various steps I should take to remove it(http://www.bleepingcomputer.com/forums/lofiversion/index.php/t117948.html); however, the, the end user who's experiencing the issue has yet to reply with any logs. Should I continue on with ALL the steps without knowing what the various logs this user may or may not post will tell?

Otherwise, does anyone have any clue how I can remove this malware? Every restart, including when I go into Safe Mode immediately takes me to the blue screen of death. I've typed up the exact message displayed on the blue screen below. I would appreciate ANYTHING knowledge, advice, etc. anyone could offer.

Thank you very much!



A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacurer for driver updates. Try changing the video adapters.


Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

***STOP: 0X0000008E (0XC0000005, 0XF780FA74, 0XB09C5964, 0X00000000)

Beginning dump of physical memory

Physical memory dump complete.

Contact your system administrator or technical support goup for further assistance.

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#2 boopme

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Posted 29 November 2007 - 11:24 PM

Actually No...
1)You should never follow the instrudtions in someone else HiJack log
2)They are going to use ComboFix
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision of an expert, not for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
3)They should follow these instructions
Preparation Guide for use before posting a HijackThis Log
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