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2 replies to this topic

#1 adkron

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Posted 29 November 2007 - 03:55 PM

Hi,

This is a yahoo problem. I use yahoo mail. I can not delete my mail, go to the help menu, or switch back to “classic” yahoo mail. When I try any of these nothing happens. I can’t contact yahoo because of it. Does anyone know what I should do the get my.yahoo working again or how I can contact them?

Thanks,

adkron

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 Yourhighness

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Posted 29 November 2007 - 04:34 PM

Hey there adkron,

I have had this before too. Sometimes their webinterface seems to have hickups. One option is to wait for a few hours and try again, another is to clear your temp and cache files and try again. Yet another option is to try and log into the webinterface from a different pc.

Option two would need this:

* Clean your Cache and Cookies in InternetExplorer:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Click the "Delete Cookies" button
  • Next to it, Click the "Delete Files" button
  • When prompted, place a check in: "Delete all offline content", click OK
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu on the left side of the Options window.
  • Click the Clear button located to the right of each option (History, Cookies, Cache).
  • Click OK to close the Options window
    Alternatively, you can clear all information stored while browsing by clicking Clear All.
    A confirmation dialog box will be shown before clearing the information.
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
Hope this helps. YoHi

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#3 adkron

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Posted 29 November 2007 - 08:48 PM

Thanks. I discovered I am not the only person having this problem. I switched back to yahoo classic mail and the problem went away. Your solution worked also and I am grateful for you taking the time to help me.

adkron




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