Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Missing Control Panel, No Admin Access


  • Please log in to reply
11 replies to this topic

#1 hdsmn

hdsmn

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 29 November 2007 - 11:06 AM

New to this site, and a beginner on fixing things. I'm runnin win xpsp2 and i so far ran spysweeper, avg, super antispyware, ccleaner, and regcleaner. I cannot find my control panel, cannot click on time clock, cannot do win update even by going to microsoft.com, and cannot click on my name in the start menu and every thing says " THis operation has been canceled due to restrictions on computer Please contact sys admin" which i am admin. Everything i ran above has found things but still no help on fixing my problem. Thanks for you help :thumbsup:

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:14 AM

Posted 29 November 2007 - 12:42 PM

What things are you finding? The name of the malware would helpful. Are you getting any pop ups saying your computer is infected or to download certain programs?

System Restore from a command prompt in "Safe Mode" to return to a previous state before your problems began?

If that does not help, then try doing your scans in "Safe Mode". Make sure you are doing scans while logged into the "Administrator Account" or an "account with administrator privileges".

Let us know what they find and we will direct you from there.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 29 November 2007 - 01:13 PM

here are a few things AVG has picked up;
trojan generic9.snj ( mulitple times in different paths)
& generic9.tfg, tgd
trojan downloader.generic6.wkv ( mulitple time in differ paths)
trojan proxy.kzb
trojan downloader.small.axu
trojan proxy.mor. yvi
trojan back door. generic8.zgr

ran spybot and these came back
cmuz
telekombill.fake
microsoft.windows.explorer
micorsoft.windowssecuritycenter.reg tools
" " " " " " .task manager
pws.ldpinkie
all of those were in the hkey.......

ad aware:
scanned twice and in the critical objects this keeps showing up and can't
quarintine;
redirected hostfile entry category misc tai 4
and then on the sub menu of that
says host file entry and then an ip address

and super caught this
trojan.bronto
and some ad cookies

about 2 weeks ago the computer was all messed up, kept receiving the antivirus pop ups every 5 min, couldn't get on the net. i took it in to the shop and they got rid of alot of the viruses with avg. but last week i noticed i couldn't click on the time clock nor could i find the control panel.. the tech told me that the restore had a virus in it and alot everywhere else.

now i really don't feel like dropping the cash for him to fix it if he didn't the first time ( is what it seems like)


thanks for you help

#4 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 29 November 2007 - 03:25 PM

i just ran spybot & avg in safe mode. spybot picked up some things in my registry but thats it. I tried again clicking on the time while in safe mode and the same thing about account admin came up .


spysweeper is constantly blocking in the internet communication shiled. seems like there are over 100 things in the past 10 minutes it has blocked

Edited by hdsmn, 29 November 2007 - 03:27 PM.


#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:14 AM

Posted 29 November 2007 - 06:15 PM

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

Next, print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".
(scroll down to Removal Instructions; ignore the part showing symptoms in a HijackThis log as they may not apply in your case.)
If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!

Then download RatsCheddar.zip and save it to your desktop. It is a Policy Controller program written by Rathat to remove certain restrictions on XP systems often disabled by malware.
  • Extract (unzip) the file to the desktop. (Click here for information on how to do this if not sure.)
  • Double-click on RatsCheddar.exe to launch the tool.
  • Select Enable for everything listed, then click Exit.
  • Restart your computer.
Warning: This program was developed for Windows XP ONLY. Do not run this program in any other Operating System.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 29 November 2007 - 10:08 PM

I did everything in order just like you said and here are the results;

Scan with vundo - nothing found
Scan with virtumundobegone - nothing found
Scan with smitfraud - not inevitably infected (exact words)
And then did rats cheddar.

Once i booted in safe mode after vundo and before virtumudo i noticed the control panel in safe mode and i could actually open it as well as the time clock without any popups saying i didn't have permission. But i continued on with the rest of your suggestions. Now back on normal mode on desktop i can open everything up (ie control panel, time clock) and right now i'm checking available windows updates ( which there wasn't any) but it let me at least look.

Do you think i'm still infected with something? It seems like one of those fixed it, but all the scan showed no problems. Let me know what you think.

Thanks for your help, i was puzzled on whether i should do it on my own, but you helped tremendously !

:thumbsup:

#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:14 AM

Posted 29 November 2007 - 11:42 PM

Not inevitably infected is only partial information from the log report. A text file named rapport.txt is automatically saved to the root of the system drive, usually at C:\rapport.txt.
Please copy/paste the contents of that report into your next reply.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 30 November 2007 - 11:12 AM

SmitFraudFix v2.256

Scan done at 20:46:31.14, Thu 11/29/2007
Run from C:\Documents and Settings\Jamie\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts

192.168.200.3 ad.doubleclick.net
192.168.200.3 ad.fastclick.net
192.168.200.3 ads.fastclick.net
192.168.200.3 atdmt.com
192.168.200.3 awaps.net
192.168.200.3 banner.fastclick.net
192.168.200.3 banners.fastclick.net
192.168.200.3 click.atdmt.com
192.168.200.3 clicks.atdmt.com
192.168.200.3 engine.awaps.net
192.168.200.3 fastclick.net
192.168.200.3 ftp.avp.ch
192.168.200.3 ftp.kasperskylab.ru
192.168.200.3 updates5.kaspersky-labs.com
192.168.200.3 www.awaps.net
192.168.200.3 www.viruslist.ru
127.0.0.1 007guard.com
127.0.0.1 www.007guard.com
127.0.0.1 008i.com
127.0.0.1 008k.com
127.0.0.1 www.008k.com
127.0.0.1 00hq.com
------THE REST ARE WITH THE 127 IP ADDRESS !!!!---------

Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files


DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{343E4ADC-964F-4F5A-BDB2-B25C94FAE581}: DhcpNameServer=208.180.42.100 208.180.42.68
HKLM\SYSTEM\CS1\Services\Tcpip\..\{343E4ADC-964F-4F5A-BDB2-B25C94FAE581}: DhcpNameServer=208.180.42.100 208.180.42.68
HKLM\SYSTEM\CS3\Services\Tcpip\..\{343E4ADC-964F-4F5A-BDB2-B25C94FAE581}: DhcpNameServer=208.180.42.100 208.180.42.68
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=208.180.42.100 208.180.42.68
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=208.180.42.100 208.180.42.68
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=208.180.42.100 208.180.42.68


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End




UNDER HOSTS ABOVE ----- THERE MUST HAVE BEEN 1000'S OF THEM BECAUSE I COULDN'T POST THE REPLY DUE TO IT WAS TOO LONG. SO I JUST LEFT A FEW OF THEM

Edited by hdsmn, 30 November 2007 - 11:15 AM.


#9 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 30 November 2007 - 11:17 AM

HERE IS THE VIRTUMUNDOBEGONE REPORT
IF THIS HELPS ANY




[11/29/2007, 20:37:06] - VirtumundoBeGone v1.5 ( "C:\Documents and Settings\Administrator\Desktop\VirtumundoBeGone.exe" )
[11/29/2007, 20:37:12] - Detected System Information:
[11/29/2007, 20:37:12] - Windows Version: 5.1.2600, Service Pack 2
[11/29/2007, 20:37:13] - Current Username: Administrator (Admin)
[11/29/2007, 20:37:13] - Windows is in SAFE mode.
[11/29/2007, 20:37:13] - Searching for Browser Helper Objects:
[11/29/2007, 20:37:13] - BHO 1: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} (AcroIEHlprObj Class)
[11/29/2007, 20:37:13] - BHO 2: {53707962-6F74-2D53-2644-206D7942484F} (Spybot-S&D IE Protection)
[11/29/2007, 20:37:13] - BHO 3: {7E853D72-626A-48EC-A868-BA8D5E23E045} ()
[11/29/2007, 20:37:13] - WARNING: BHO has no default name. Checking for Winlogon reference.
[11/29/2007, 20:37:13] - No filename found. Continuing.
[11/29/2007, 20:37:13] - BHO 4: {9030D464-4C02-4ABF-8ECC-5164760863C6} (Windows Live Sign-in Helper)
[11/29/2007, 20:37:13] - Finished Searching Browser Helper Objects
[11/29/2007, 20:37:13] - Finishing up...
[11/29/2007, 20:37:13] - Nothing found! Exiting...

[11/29/2007, 20:37:57] - VirtumundoBeGone v1.5 ( "C:\Documents and Settings\Administrator\Desktop\VirtumundoBeGone.exe" )
[11/29/2007, 20:37:59] - Detected System Information:
[11/29/2007, 20:37:59] - Windows Version: 5.1.2600, Service Pack 2
[11/29/2007, 20:37:59] - Current Username: Administrator (Admin)
[11/29/2007, 20:37:59] - Windows is in SAFE mode.
[11/29/2007, 20:37:59] - Searching for Browser Helper Objects:
[11/29/2007, 20:37:59] - BHO 1: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} (AcroIEHlprObj Class)
[11/29/2007, 20:37:59] - BHO 2: {53707962-6F74-2D53-2644-206D7942484F} (Spybot-S&D IE Protection)
[11/29/2007, 20:37:59] - BHO 3: {7E853D72-626A-48EC-A868-BA8D5E23E045} ()
[11/29/2007, 20:37:59] - WARNING: BHO has no default name. Checking for Winlogon reference.
[11/29/2007, 20:37:59] - No filename found. Continuing.
[11/29/2007, 20:37:59] - BHO 4: {9030D464-4C02-4ABF-8ECC-5164760863C6} (Windows Live Sign-in Helper)
[11/29/2007, 20:37:59] - Finished Searching Browser Helper Objects
[11/29/2007, 20:37:59] - Finishing up...
[11/29/2007, 20:37:59] - Nothing found! Exiting...

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:14 AM

Posted 30 November 2007 - 12:37 PM

Now download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
When done, if your not having any more problems, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. Then use Disk Cleanup to remove all but newly created Restore Point.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#11 hdsmn

hdsmn
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:04:14 AM

Posted 30 November 2007 - 10:12 PM

Thanks for all your help

Did everything you just said.. super came back with 0 problems.


Thanks again

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:14 AM

Posted 30 November 2007 - 10:25 PM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"The 10 Biggest Security Risks".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users