Posted 29 November 2007 - 12:00 AM
This is a clean install of Windows Home Premium on a brand new hard drive, only two weeks old. I cannot install any new software or open iTunes, or I get error messages referencing one of those two .dll files. I tried to reinstall Office 2007 -- it froze and crashed to Teh Blue Screen Of Death. I cannot install the latest Vista update. Tried system restore by booting off installation disk; was told there were no restore points available. (BS -- I've created two). I am also experiencing random shutdowns. I wanted to cut and paste the appropriate entries from my Event Viewer, but I got an error message telling my the 'snap-in' was screwed up.
I thought it might be malware, so I downloaded Norton AntiVirus. It won't install either. I downloaded their special tool for removing the Nimda worm, which damages the Riched20.dll file. Apparently I am clean. I tried downloading both .dll files and replacing them. It won't let me. I tried a repair install of Vista, but it apparently will not let me do anything more than repair the boot sector, run memory checks, et cetera. I tried purchasing and downloading a registry repair tool. *It* won't install.
I am honestly at wits end. WTF do I do? If I do a full reinstall of Vista, do I lose everything?