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Trojan Virus Help


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#1 Hedgehog

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Posted 28 November 2007 - 03:52 PM

I received a virus notification on my computer this morning. It was title something along the line of Trojan Dload or something similar. I'm adding my Hijackthislog. Please help me get rid of this stuff!
Thank you, Crystal Bono

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:45 PM, on 11/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\TEMP\MV487B.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Java\j2re1.4.2_15\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\WISPTIS.EXE
c:\progra~1\common~1\instal~1\update~1\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_15\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - Global Startup: ScanSnap Manager.lnk = ?
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_15\bin\npjpi142_15.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_15\bin\npjpi142_15.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://192.168.10.3/officescan/console/Cli...ll/WinNTChk.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - http://clarksvilledc2/officescan/console/h...stall/setup.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) - http://clarksvilledc2/officescan/console/h...root/AtxEnc.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - https://192.168.10.3/officescan/console/Cli.../RemoveCtrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1175792609562
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = enterprise.westar.corp
O17 - HKLM\Software\..\Telephony: DomainName = enterprise.westar.corp
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = enterprise.westar.corp
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = enterprise.westar.corp
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 8777 bytes

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#2 teacup61

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Posted 30 November 2007 - 03:47 PM

Hello Crystal,

Welcome to Bleeping Computer :blink:

Please print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.

Please download AVG Anti-Spyware Free Edition and save that file to your desktop.

This is a 30-day trial of the program -- This means that after 30 days the "background guard" protection will be de-activated. However, this version can continue to be manually updated and used as an on-demand scanner forever.
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the setup program.
  • Once the setup is complete you will need to run AVG Anti-Spyware and update the definition files.
  • On the top of the main screen select the "Update" icon, then under the "Manual update" section click the "Start update" button.
  • The update will start and a progress bar will show the updates being installed.
  • Once the update has completed (the progress bar will display "Update successful!") select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the "Settings" screen:
    • Click on "Recommended actions" -> select "Quarantine".
    • Under "Reports:" -> select "Do not automatically generate reports".
  • Close AVG Anti-Spyware. Please do NOT run a scan yet!
Next, please reboot your computer into Safe Mode by doing the following:
  • Reboot your computer.
  • After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again.
  • Instead of Windows loading as normal, a menu should appear.
  • Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".
Then please run a scan with AVG Anti-Spyware:

IMPORTANT: Do NOT open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning process.
  • Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab. Click on "Complete System Scan".
  • AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
    • If you have any infections you will prompted, then select the "Apply all actions" button, AVG Anti-Spyware will then display "All actions have been applied" on the right hand side.
    • Next select the "Save Report" button at the bottom.
    • Then select the "Save report as" button in the lower left hand corner of the screen and save it as a text file on your system (make sure to remember where you saved that file, this is important!).
  • Close AVG Anti-Spyware and reboot your system normally into Windows. Please post the contents of the AVG Anti-Spyware report in your next reply, along with a new HijackThis log.
How is it running now please? :thumbsup:

Thanks,
tea
Please make a donation so I can keep helping people just like you.
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#3 teacup61

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Posted 10 December 2007 - 10:57 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?




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