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Can't Complete Steps Necessary To Post Log. Help?


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2 replies to this topic

#1 HotRoxy

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Posted 27 November 2007 - 09:09 PM

Hi, I have been trying for the last week to even complete a scan with adaware, spybot, or even one of the online scanners you provide in the the instructions but they are all timing out and not allowing me to complete them and delete/remove the harmful objects. I have tried uninstalling/installing each program several times, and now I seem to have strange spyware programs showing up which I deleted via add/remove programs. I would really like to be able to complete the process in order to post a log and ask one of you kindly for help, but I seem to be at a loss. Any tips?

Thanks in advance. :thumbsup:

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#2 bearcatnat

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Posted 27 November 2007 - 10:18 PM

Have you tried booting into safe mode before running these programs? Start your computer, then press F8 BEFORE Windows loads (usually about 5-10 seconds after turning computer on.) Use the arrow keys to scroll up to Safe Mode. Choose your version of Windows on the next screen, if necessary.

The colors will be all funky and everything on screen will be very large, as a stripped down display driver is loaded in Safe Mode, as well as preventing most viruses from loading into memory. It should allow you to run Ad-Aware, Spybot, and virus scanners, though!

Hope this helps!

#3 quietman7

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Posted 27 November 2007 - 10:41 PM

If you can't perform a step, then skip and continue with the next.
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