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My Brother's PC Freezes all the time. Please Help!


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3 replies to this topic

#1 nelpe777

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Posted 21 February 2005 - 03:13 AM

WEll, my brothers PC freezes all the time. I tried removing some unnecessary programs and some spyware. I'm afraid to go any futher and mess it up. When I Click on an icon to open up its program, it takes about 5 minutes to open. Is it spyware and junk programs? Your help is appreciated. Thanks!!!

Here's the log:

Logfile of HijackThis v1.99.0
Scan saved at 12:09:51 AM, on 2/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\SVA Player\SVAPLAYER.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\WINDOWS\system32\RUNDLL32.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogon.exe
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\lpk.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my-find.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my-find.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my-find.com/index.htm
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: com
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: MediaDir Class - {1E6F1D6A-1F20-11D4-8859-00A0CCE26836} - C:\Program Files\SVA Player\SVAPLAYER.DLL
O2 - BHO: TChkBHO Class - {5C59D9BA-6E25-47B7-B26C-E7E5A23DFFFB} - C:\WINDOWS\system32\ekslmot.dll
O2 - BHO: CATLEvents Object - {68132581-10F2-416E-B188-4E648075325A} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\nibevaw.dat
O2 - BHO: CATLEvents Object - {98BC949B-3D81-4750-836F-4BC57BD032EE} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\ksidda.dat (file missing)
O2 - BHO: CATLEvents Object - {D487068E-9B04-4FE5-8A83-08344F800BF5} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\ofnissv.dat (file missing)
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [svcw] C:\WINDOWS\system32\Setup\svcw.exe
O4 - HKLM\..\Run: [*svcw] C:\WINDOWS\system32\Setup\svcw.exe
O4 - HKLM\..\Run: [*msvcbin] C:\WINDOWS\addins\msvcbin.exe
O4 - HKLM\..\Run: [*cabanti] C:\WINDOWS\Config\cabanti.exe
O4 - HKLM\..\Run: [*asmp3] C:\WINDOWS\system\asmp3.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [*wms] C:\WINDOWS\Config\wms.exe
O4 - HKLM\..\Run: [*ccom] C:\WINDOWS\inf\ccom.exe
O4 - HKLM\..\Run: [*pckey] C:\WINDOWS\Fonts\pckey.exe
O4 - HKLM\..\Run: [*wavebin] C:\WINDOWS\Fonts\wavebin.exe
O4 - HKLM\..\Run: [*abras] C:\WINDOWS\Config\abras.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [lpk] C:\WINDOWS\System32\lpk.exe
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\XEROX_XD\ENGSS.EXE
O4 - Global Startup: winlogon.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O23 - Service: W2K PCtel speaker phone - PCtel, Inc. - C:\WINDOWS\System32\pctspk.exe

Thank You in advance, PLease help. My Bro needs the PC for his homework. Thanks!

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#2 Grinler

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Posted 23 February 2005 - 05:40 PM

Download this tool but dont run it yet.

http://securityresponse.symantec.com/avcenter/FixVundo.exe

Then boot into safe mode and fix the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my-find.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my-find.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my-find.com/index.htm
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: com
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: MediaDir Class - {1E6F1D6A-1F20-11D4-8859-00A0CCE26836} - C:\Program Files\SVA Player\SVAPLAYER.DLL
O2 - BHO: TChkBHO Class - {5C59D9BA-6E25-47B7-B26C-E7E5A23DFFFB} - C:\WINDOWS\system32\ekslmot.dll
O2 - BHO: CATLEvents Object - {68132581-10F2-416E-B188-4E648075325A} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\nibevaw.dat
O2 - BHO: CATLEvents Object - {98BC949B-3D81-4750-836F-4BC57BD032EE} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\ksidda.dat (file missing)
O2 - BHO: CATLEvents Object - {D487068E-9B04-4FE5-8A83-08344F800BF5} - C:\DOCUME~1\MCKINNON\LOCALS~1\Temp\ofnissv.dat (file missing)
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [svcw] C:\WINDOWS\system32\Setup\svcw.exe
O4 - HKLM\..\Run: [*svcw] C:\WINDOWS\system32\Setup\svcw.exe
O4 - HKLM\..\Run: [*msvcbin] C:\WINDOWS\addins\msvcbin.exe
O4 - HKLM\..\Run: [*cabanti] C:\WINDOWS\Config\cabanti.exe
O4 - HKLM\..\Run: [*asmp3] C:\WINDOWS\system\asmp3.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [*wms] C:\WINDOWS\Config\wms.exe
O4 - HKLM\..\Run: [*ccom] C:\WINDOWS\inf\ccom.exe
O4 - HKLM\..\Run: [*pckey] C:\WINDOWS\Fonts\pckey.exe
O4 - HKLM\..\Run: [*wavebin] C:\WINDOWS\Fonts\wavebin.exe
O4 - HKLM\..\Run: [*abras] C:\WINDOWS\Config\abras.exe
O4 - HKCU\..\Run: [lpk] C:\WINDOWS\System32\lpk.exe
O4 - Global Startup: winlogon.exe

And delete :

C:\Program Files\SVA Player\
c:\program files\altnet\

Then run that symantec program, reboot and post a new log

#3 nelpe777

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Posted 25 February 2005 - 11:25 AM

Thank you I can already tell the difference. How does the log look?

Logfile of HijackThis v1.99.0
Scan saved at 8:18:11 AM, on 2/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\XEROX_XD\ENGSS.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O23 - Service: W2K PCtel speaker phone - PCtel, Inc. - C:\WINDOWS\System32\pctspk.exe

#4 Grinler

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Posted 25 February 2005 - 03:50 PM

Spotless! Terrific Job!


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Commercial Spyware Removal/Protection Programs - If you feel more comfortable installing a commercial Spyware removal program then we recommend WebRoot's Spysweeper or Lavasoft's Ad-Aware Professional. There are many commercial products on the market, but unfortunately most are misleading and substandard. Both of the products we recommend here are proven to be excellent products and a worthy addition to the arsenal of software protecting your computer.

    Spysweeper Product Information
    Ad-Aware Pro Production Information


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.




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