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Users encounter problems logging in to the site.


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#1 jase07

jase07

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Posted 27 November 2007 - 08:59 AM

hi guys. i would like to ask for some help regarding this site https://my.levelupgames.ph

this is a top up site for Level Up Games Philippines which many of users encounter problems logging in to the site..
the site is encrypted and needs a plug in, keycrypt which many of the user's browser comply to install.

the problem is some users what ever browser they use (IE6, IE7, Mozilla) they return to homepage after logging in..
they try to reinstall browsers, meet the plug in requirement, etc... but to no avail. The website administrator also do not know the problem since this logging in problem accured.

everytime they enter their username and password, it always goes back to homepage, and never logged in.

please help thank you.

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#2 acklan

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Posted 27 November 2007 - 02:02 PM

I split this from Topic 41067. It would not have received the attention it deserved where it was.

Good luck.
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