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Computer Freezes When I Shut It Down


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#1 beast103

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Posted 26 November 2007 - 11:44 PM

Everytime I shut my computer down it freezes. Someone please help.

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#2 nitti

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Posted 27 November 2007 - 12:01 AM

Freezes where exactly? do you get any error messages?

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#3 Budapest

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Posted 27 November 2007 - 02:40 AM

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all three categories (Application, Security, and System).

If you find an error that occurred at the time of the freeze right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#4 beast103

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Posted 27 November 2007 - 07:31 AM

I found 2 errors. one is

Event Type: Error
Event Source: Tcpip
Event Category: None
Event ID: 4199
Date: 11/22/2007
Time: 6:20:45 PM
User: N/A
Computer: YOUR-8DB01B8694
Description:
The system detected an address conflict for IP address 192.168.1.101 with the system having network hardware address 00:13:CE:CE:3A:B0. Network operations on this system may be disrupted as a result.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 03 00 50 00 ......P.
0008: 00 00 00 00 67 10 00 c0 ....g..
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

and the other is...


Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 11/20/2007
Time: 7:46:02 AM
User: N/A
Computer: YOUR-8DB01B8694
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#5 Budapest

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Posted 27 November 2007 - 08:02 AM

Try this:

Log on as an administrator.
Go to Start > Run and type: cmd
Type: ipconfig /flushdns
Type: netsh winsock reset
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Close the command box and reboot your computer.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 beast103

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Posted 28 November 2007 - 05:34 PM

Thanks for the advice. I tried it and now only sometimes my computer freezes on the restart only. Shutdown is working like a charm aswell as standby. Not sure if I can fix the restart issue.

#7 Budapest

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Posted 29 November 2007 - 01:25 AM

Any other errors in the Event Viewer when you try to restart?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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