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I Am Having Some Problems Here


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#1 daddyzaring

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Posted 26 November 2007 - 03:02 PM

Computer Info:

Windows MCE

HP Pavilion A1140N

1 GB RAM
IntelŪ PentiumŪ 4 CPU 3.00GHz (2 CPUs)
250 GB (internal) 180 GB (external)

Computer is running a little slow, internet is sluggish, I keep getting a proactive warning from my KAV; detected, Riskware hidden data sending, running process (PID: 1728), C:\WINDOWS\Explorer.EXE. It gives options to Quarantine, Allow, or Deny. if I quarantine or deny it crashes my IE, if I allow it opens more browser windows. I have ran a full virus scan, spybot S & D, and adaware, they have found stuff, and I thought I had deleted it all, but I mus be missing something somewhere, I have also done this in safe mode too.
I have also been getting these error messages,

Services.exe-Application Error
The instruction at "0x00fcf969" referenced memory at "0x00000000".
The memory could ot be "written".

Click on OK to terminate the program
Click on CANCEL to debug the program

Then I get 2 more error messages,

Parser Message
Value creation failed"at line 903
OK

Then there is a system shutdown error message with a 59 second time to shut down, it went to quick for me to write down all the info that was on it.

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#2 quietman7

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Posted 26 November 2007 - 03:25 PM

In Windows, the default setting is for the computer to reboot automatically when a fatal error occurs. You should be able to see the error by looking in the Event Log. Read "How To Use the Event Viewer Applet".

An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow us to better trace your problem. Copy down that information and post it back here.

Edited by quietman7, 26 November 2007 - 03:26 PM.

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#3 daddyzaring

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Posted 26 November 2007 - 04:17 PM

Which of these do I need to copy and paste for you to view, there are alot of them?

#4 boopme

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Posted 26 November 2007 - 04:49 PM

Primarily the Blue screen error message.
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