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Frequent Lockups When On The Internet


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11 replies to this topic

#1 PCLayne

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Posted 24 November 2007 - 11:26 PM

I am getting frequent lockups when on the internet or when using a program that accesses the internet (such as Quicken). The event viewer shows the following message in the system log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 11/24/2007
Time: 5:40:38 PM
User: N/A
Computer: OFFICE
Description:
The following boot-start or system-start driver(s) failed to load:
i8042prt

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

My system info is as follows:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name OFFICE
System Manufacturer Gateway
System Model E-6000
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~3049 Mhz
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~3049 Mhz
BIOS Version/Date Intel Corp. MV85010A.15A.0075.P13.0209191141, 9/19/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name OFFICE\Porter
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 469.52 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys


I thought that perhaps it was a problem with IE7 so I now have Firefox ver 2.0.0.9 but the problem continues.

I read in a forum that maybe running sfc /scannow would help but it has not.

When I run in safe mode with networking the problem doesn't occur.

I run a Logitech wireless keyboard and laser mouse and the drivers are updated.

My virus scan is NOD32 fro Eset, and I use Zone Alarm Pro as a firewall and adware protector. I uninstalled ZA Pro and reinstalled which provided a short term fix but the problem creeps back over time.

I tried to restore the system back to an August date, and once again, it was a temporary fix.

Any suggestions?

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#2 nightspydk

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Posted 24 November 2007 - 11:50 PM

Have you tried updating your nic drivers?

#3 hamluis

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Posted 25 November 2007 - 08:40 AM

Reference material, similar situations: http://www.eventid.net/display.asp?eventid...ger&phase=1

Louis

#4 PCLayne

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Posted 25 November 2007 - 08:02 PM

Okay, I reinstalled my nic drivers and that didn't help. I'm assuming the proper way to do that is through the device manager.

I them deleted the register key with the i8042prt driver as was suggested from the reference from Louis.

I still am crashing, but now not only when I'm on the internet. I was just editing a pic on Paint Shop Pro 7 and I crashed when the repairs to the pic were being saved. Even viewer is no longer showing the red X, no error messages at all in either the system log or program log.

More help?

#5 Crizz44

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Posted 25 November 2007 - 08:08 PM

It could possibly be heat related. Have you ever had the interior cleaned for dust? You get a can of air for electronics and blow out the dust.

Here is this sites link:

http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

#6 nightspydk

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Posted 25 November 2007 - 08:19 PM

When I run in safe mode with networking the problem doesn't occur.

I uninstalled ZA Pro and reinstalled which provided a short term fix but the problem creeps back over time.


These things strikes me as odd.
I cannot quite remember, but does ZA run in safe mode.
Re-reading the thread got me thinking about version of ZA that have caused me grief over the time. Quite a few of them have. Honestly I'm running an old version.
How about cleaning that thing off and trying the free version. Just for a while.
Use a regcleaner if you have one your comfortable with.

Edited by nightspydk, 25 November 2007 - 08:21 PM.


#7 PCLayne

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Posted 26 November 2007 - 02:28 PM

I have cleaned the interior not too long ago.

Concerning ZA, I need to use Pro as I have a wireless network. Uninstalling ZA gave me a temporary fix but the problem slowly creeps back in. I have used RegistryBooster2 as my registry cleaner and I also availed myself of the free one one the Microsoft website. Both find problems each time I use them and both fix those problems but the problem remains.

#8 CTH_Tom

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Posted 26 November 2007 - 04:14 PM

If you have access to another mouse and keyboard switch them out from yours and see if this goes away.
Did you backup that registry key you deleted?
I would put that back into the registry as it wasn't the problem.
As a side note I wouldn't use a registry cleaner for XP. Xp doesn't really need it as previous version of Windows may have.
X

#9 nightspydk

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Posted 26 November 2007 - 04:37 PM

I find there is a definate use for reg cleaners. When I have done a clean install of windows, I can almost instantly clean of maybe 100 entries of absolutely no use.
It keeps my system at peak performance for a longer period of time. It also helps me in the case a bad application fails to uninstall.
I regularly clean out a lot of junk and my systems runs rock solid.
You got to be careful with them. No doubt about that.
If you have a problem removing entries, try in safe mode.
I like Tuneup utilities - perfectly safe.
jv16 power tools - more unsafe, also better cleaning skill.

#10 CTH_Tom

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Posted 26 November 2007 - 04:45 PM

Here's some good advice on registry cleaners-
http://www.bleepingcomputer.com/forums/t/118296/are-there-any-free-registry-cleaners/
X

#11 nightspydk

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Posted 26 November 2007 - 04:54 PM

off topic
The world would be a booring place if we all agree on everything. :thumbsup:

#12 hamluis

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Posted 26 November 2007 - 07:11 PM

Seems to me that you might as well try a repair install...

Louis




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