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Graphics Not Loading/ Thesafetyfiles.com


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#1 Bamabelle27

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Posted 24 November 2007 - 05:43 PM

Okay, I am having 2 situations going on here and I have no idea how to fix either one. The first and most serious (I think), would be the safetyfiles.com page that has hijacked my home page settings. Whenever I go on the internet, the same screen pops up, telling me how my computer is loaded with viruses and a box pops up wanting me to d/l the program (which I don't) but anytime I try to go back to my original homepage..it goes straight back to this "safetyfiles.com". I have run my virus program and spyware program and nothing is working.

My second issue is that a majority (not all, but alot) of the webpages I visit, the graphics will not load. Even when I click "Show Picture" it still does not load.

Does anyone have any advice? I apologize ahead of time if I have left out alot of important information needed to solve the problem, I'm just new to this.

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#2 t3s

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Posted 24 November 2007 - 05:56 PM

Hello Bamabelle27 and :thumbsup: to bleepingcomputer!

Please follow all the instructions on this page.

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Failure to do so will only impair our ability to help you.

Edited by WlkingMan, 24 November 2007 - 05:57 PM.


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#3 quietman7

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Posted 25 November 2007 - 08:32 AM

If your using Win XP or 2000, please print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".
(scroll down to Removal Instructions; ignore the part showing symptoms in a HijackThis log as they may not apply in your case.)
If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
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