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Dvd/cd-r Drive Won't Read Program Disks

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#1 spiker77


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Posted 24 November 2007 - 02:38 PM

My nine month old Toshiba Satellite Laptop A105-S4384 came with Windows XP Media Center Version 2002 Service Pack 2.

After I installed the Toshiba Windows Vista upgrade, I started getting BSOD's on a regular basis.

The BSOD problem finally got so bad, I put in the Toshiba restore disk and went back to Windows XP.

Ever since then, the MATbleepA DVD-RAM UJ-841S DVD/CD-R drive will not read any disk but the Toshiba restore disk.

For instance when I tried to re-install Norton Ghost 12.0 , I got an error message that reads:

The request could not be performed because of an I/O device error

I subsequently used the Toshiba restore disk three more times to see if it would clear up the problem, and it didn't.

The Toshiba technical support technician told me to go to this Microsoft web site: http://tinyurl.com/ya6utk and follow the instructions to remove the Upper & Lower filters from the Registry.

That didn't help with the problem, so I did a Google search and found this link:

Toshiba Support - Optical drive stops working after upgrade from Windows XP to Windows Vista (WinDVD Creator)
Optical drive fix for Windows Vista

When I downloaded the above Toshiba support file, my optical drive started reading program disks again for just a few hours, before it reverted back to showing the The request could not be performed because of an I/O device error

I tried re-installing the Optical drive fix for Windows Vista and it didn't fix the problem like it did before.

Can anyone please help me solve this problem?

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#2 usasma


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Posted 24 November 2007 - 08:31 PM

Have you tried uninstalling the InterVideo WinDVD Creator application, and then applying the fix (if necessary)? It would seem that the Intervideo files are the root of the problem - so an uninstall may remove the problematic files.
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