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Explorer.exe Keeps Opening And Reopening


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#1 Sean652

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Posted 23 November 2007 - 03:52 PM

Hey everyone,
I am usually pretty good with computers, but I can't seem to get this one. This seems like a good place to try; a website with a bunch of people who know what they're doing. So, hopefully someone here can help me. An "Update Adobe Shockwave" dialog came up, and all of a sudden, explorer.exe closed. I opened task manager and went to Open -> Run and typed Explorer.exe. It opened for about 5 seconds, then closed again. I have used the XP disk and done a repair, but it did nothing except make the system boot so extremely slow; it now takes about 1000% longer now to boot. Furthermore, when I open task manager to see if there are any processes in there I don't recognize (virus, trojan, etc) there is nothing I don't recognize. Any ideas?
Thank you,
Sean

P.S.: I just tried to open explorer again, and instead of simply closing, a message comes up that says "The procedure entry point EncodePointer could not be located in the dynamic link library KERNAL32.dll" and then clicking the affirmation button causes explorer to close again. I don't know what it means, but maybe someone else does.

Edited by Sean652, 23 November 2007 - 03:56 PM.


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#2 hamluis

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Posted 23 November 2007 - 05:58 PM

I see a number of references to that Procedure Point messages...but no real clues to what it is or how to resolve it.

In such a case, I think I would suspect malware and take appropriate measures.

Louis

#3 usasma

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Posted 23 November 2007 - 07:36 PM

We've got one in the shop like this - and it's definitely infected with malware. I'd start off with trying to slave the hard drive to another system and scan it for viruses from there.

If that's not available, then try scans in Safe Mode. If that doesn't work, then I'd have to suggest something like BartPE or the Ultimate Boot CD (UBCD) to get started at removing the viruses.
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