Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Infected With Spyware.


  • Please log in to reply
9 replies to this topic

#1 vVcLuTcHVv

vVcLuTcHVv

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:LA
  • Local time:07:20 AM

Posted 22 November 2007 - 05:10 PM

I downloaded a disguised .exe file yesterday. I've been working on it for a few hours and it is the most evasive thing I've ever come upon. The symptoms include restricting my access (I can't even right click on the desktop and choose properties), balloon ads popping up constantly in the bottom right, popup normal alert windows telling me to get fake malware removal programs, internet explorer popupss, and that's all I can think of right now. Every time the computer boots up AVG finds threats (downloader.agent.eus)automatically and I choose to clean them, but apparently it isn't working because that happens with the same files EVERY time I boot up.

I've scanned with Ad-aware, Spybot, and AVG Anti-Spyware. Every time I scan with Ad-aware it finds these trojans in which every time I try to remove them after the scan, my computer is forced into a blue screen and I have to restart. Looking at the log of the scan, the file ad-aware is trying to delete is C:\WINDOWS\system32\vtursss.dll, and i actually went there to see what would happen if I deleted it manually, and it said it was being used by another program. I even closed a bunch of processes (so only 16 remain) and it still wouldn't let me delete it. I next scanned with AVG Anti-Spyware, which found a couple trojans (Downloader.Agent.Eus). Then I scanned with Spybot, which found a lot more things. All the problems were "fixed" with Spybot, and when I right clicked on my desktop and went to properties, it still said the option was restricted, and when I would click OK, it would open the properties menu.

I'm running Windows XP. Please tell me if you need anymore information.

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,281 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:20 AM

Posted 22 November 2007 - 05:41 PM

Welcome to BC vVcLuTcHVv

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

Then do this:

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 vVcLuTcHVv

vVcLuTcHVv
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:LA
  • Local time:07:20 AM

Posted 25 November 2007 - 03:08 PM

Thanks a lot dude! It runs wayyy better now. The only problem I'm currently having is the occasional internet explorer random popups, but I'm sure I can run some more scans and they will go away.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,281 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:20 AM

Posted 25 November 2007 - 04:11 PM

Can you be more specific and describe those pop ups?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 vVcLuTcHVv

vVcLuTcHVv
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:LA
  • Local time:07:20 AM

Posted 27 November 2007 - 11:44 PM

alright. i have an update. the computer got infected again, this time, i have no idea what did it. i didnt download ANYTHING at all. the same symptoms appeared again, and i did the same exact thing i did before and i got rid of the infection again. is there anything i can do to prevent it from happening again?

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,281 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:20 AM

Posted 28 November 2007 - 10:00 AM

If the infection has been removed, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Then to protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"The 10 Biggest Security Risks".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 vVcLuTcHVv

vVcLuTcHVv
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:LA
  • Local time:07:20 AM

Posted 28 November 2007 - 06:50 PM

you are an amazing person. but before i do the system restore point thing, i just wanted to bring something else up. im still getting popups in internet explorer when im not doing anything. they are completely random and are labeled "Advertisement by Outerinfo"

im also getting shortcut links to third-party sites on my desktop randomly.

#8 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,281 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:20 AM

Posted 29 November 2007 - 09:14 AM

It appears you had more than one malware infection.

Download hosts.zip and extract (unzip) to its own folder C:\hosts
(Click here for information on how to do this if not sure.)
You can read more about what we are doing here.

Open up the hosts folder and double-click on the mvps.bat file.
The script will rename your present HOSTS file to HOSTS.MVP and copy the new HOSTS file to the correct location on your system.
MVPS HOSTS File Install Instructions with graphics if you need them.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs. From within Add/Remove Programs highlight any of the following programs (if listed) and select "Remove".

ClickSpring
Cowabanga by OIN
ipwindows / ipwins
MediaTickets
MediaTickets by OIN
OIN
Outer Info Network
PurityScan
PurityScan by OIN
Snowball Wars by OIN
TizzleTalk
TizzleTalk by OIN
Yazzle by OIN
Yazzle ActiveX By OIN
Yazzle Cowabanga by OIN
Yazzle Kobe :filtered:! By OIN
Yazzle Picster by OIN
Yazzle Sudoku by OIN
Yazzle Snowballwars by OIN
Yazzle Kobe Balls! by OIN
Zolero Translator
or anything similar with OIN, Outer Info Network or Yazzle in them.

Important! Reboot when done.

Open My Computer or Windows Explorer, navigate to C:\Program Files and delete any of the named program folders listed above that you find (if they still exist).

If you do not see any icon for "OIN" or "(program) by OIN" in Add/Remove Programs, then download and run the Purity Scan uninstaller.
  • Save the Uninstaller to your desktop.
  • Double click on the OiUninstaller.exe icon on your desktop.
  • Click on "Run".
  • Enter the four digit code that is displayed and click on "Uninstall".
  • Click on "Ok" and reboot your computer.
Click here for Instructions with screenshots if needed.

Note: OiUninstaller uses UPX (ultimate packer for executables), an advanced file compressor and a method for compressing executable files to reduce their size to save space on a disk and download time. Some anti-virus programs such as Avast and Kaspersky may detect it as malware when attempting to download or unpack the compressed file.

Next, please download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
  • During installation an icon will automatically be created on your Desktop.
  • If the program does not open after installation, double-click on the RogueRemover icon to launch.
  • Select "Check for Updates" and click Download if any are found.
  • Wait for the updates to finish downloading, then Close the update window.
  • Select "Scan" and follow the onscreen directions to remove anything found.
  • If nothing is found, exit RogueRemover.
  • If RogueRemover finds something, it will present a list of detected items.
  • Click "Remove selected", then Yes at the prompt.
  • Wait for the removal to complete and then close RogueRemover.
If using Windows Vista, be sure to Run As Administrator
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#9 vVcLuTcHVv

vVcLuTcHVv
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:LA
  • Local time:07:20 AM

Posted 02 December 2007 - 10:13 PM

alright thanks dude. everything seems to be fine. you truly are an amazing person. by the way, are there any negative side effects to the hosts file?

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,281 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:20 AM

Posted 03 December 2007 - 10:22 AM

Now don't forget to Create a New Restore Point and clean out the old as I previously directed.

The HOSTS file is a text file that has no extension and can be viewed using notepad. At the top is an explanation of the simple syntax. Each line is an IP address, a domain name, and an optional comment placed after a # sign. A HOSTS file maps an IP address to a name. The original purpose of hosts files was to map the proper address to a site's name but now its also used for blocking purposes. The HOSTS file is more of a legacy of early IP networks and was never really designed for large-scale blocking of unwanted sites. IE-Spyad, SpywareBlaster, Peer Guardian and custom HOSTS files are better alternatives for blocking purposes. Large Hosts Files cause Internet related slowdowns due to DNS Client Server Caching which can negatively effect your browsing speed.

Hosts File FAQS
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users