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Applications Disappear


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8 replies to this topic

#1 kayne

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Posted 22 November 2007 - 10:55 AM

Hi im sure im infected but not sure with what these are the symptoms:

1) Internet explorer pages always keep getting re directed to other sites so its difficult to use a search engine as it just goes haywire opening up multiple tabs sometimes.

2) Certain applications dont work at all e.g. MYDVD, FINALBURNER these programs open up but then just close themselves down and disappear.

3) AVG anti spyware - when i try to scan it will work and then it crashes/freezes saying "something bad has happened has to close" so i cant complete a full scan
House call doesnt work at all either

help someone :thumbsup:

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#2 buddy215

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Posted 22 November 2007 - 11:57 AM

Try doing the AVG Antispyware scan in safe mode.

How to Start Windows in Safe Mode:
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Let us know the results.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 kayne

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Posted 22 November 2007 - 04:01 PM

thanks for the tip buddy,

scanning avg in safe mode has enabled it to complete a full scan

it found 70 tracking cookies and 1 Downloader.Zlob & 1 Trojan.Wimad.a :thumbsup:

when i try to use trends Housecall the status bar says its idle and the page disappears when i attempt a scan

problems I still have the issue of Internet Explorer and Mozilla reacting extremly slowly any tips?

#4 buddy215

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Posted 22 November 2007 - 04:04 PM

Install Super Antispyware free. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html
Bit Defender will only work in IE.


Permanently delete the quarantined files in ALL of your security programs before scanning with the two programs above.

Post back with results and further instructions.

Edited by buddy215, 22 November 2007 - 04:06 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 kayne

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Posted 23 November 2007 - 03:49 PM

hi buddy,

i did as instructed deleted alll saved quarantined files


online bit defender results: Scan Info for bitdefender normal mode:



Scanned Files
248859

Infected Files
6

Virus Detected

Spyware.Goldav.A
1

Backdoor.Banito.Plugin.A
1

Trojan.Zlob.LN
4

Superantispy in safe mode detected 40 tracking cookies

#6 buddy215

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Posted 23 November 2007 - 04:10 PM

Did Bit Defender successfully delete/remove what it found? I suspect some of what it found was located in the system restore file. Do you recall if that is true?

How is the computer running now? Any improvement?

You should clean up the computer using Ccleaner.
Remove temporary files, logs, cookies, etc. by using Ccleaner. Do not use "Advanced Settings" or the "Issues" button. Use only the default settings. http://www.ccleaner.com/
During install you will be offered the Yahoo Toolbar. UNcheck if not wanted.

Edited by buddy215, 23 November 2007 - 04:12 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 kayne

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Posted 23 November 2007 - 04:35 PM

yes bit defender rempved all of what it found.

thats right some problems where located in system restore

the pc is running better, web pages are not being redirected to other sites

my applications are working at an acceptable level

im running ccleaner as i type

thanks very much buddy215 for helping me out

#8 buddy215

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Posted 23 November 2007 - 05:30 PM

Remove the infected files in system restore by turning off and then back on. Info on how to do that is in the link below.
http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/

Glad you were able to remove the malware and you are welcome.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 quietman7

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Posted 23 November 2007 - 11:08 PM

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"The 10 Biggest Security Risks".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".
.
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Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




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