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My Computer Turns On, But No Desktop

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#1 BeesKnees


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Posted 21 November 2007 - 09:20 PM

My dad's laptop has pretty much just quit on him. It has XP and I have no problems admitting that I'm not all that computer savvy.
It will turn on to a black screen and a cursor, but you can't type anything. Ctrl, Alt, Del simply restarts and puts it right back to the black screen.
If you're quick and you hit the 'accessibm' button it takes you to IBM rescue and recovery - which only makes me think it's going to help. I've tried from this screen to restore factory settings. It will sit there for 10 minutes or so before telling me that it couldn't complete the operation. No further explanation.
Is there anyway to restore with these issues?

Edited by boopme, 21 November 2007 - 10:37 PM.
{Mod edit:moved from Infected~boopme}

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#2 dc3


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Posted 22 November 2007 - 01:31 AM

Can you open in safe mode? Are there any beeps when you start up? Do you have the installation CD for this computer?

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#3 usasma


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Posted 22 November 2007 - 08:11 AM

Have you tried a bootable hard drive diagnostic utility from the manufacturer of the laptop's hard drive - they're free from there. If the drive manufacturer doesn't have a free tool (such as Toshiba hard drives) then I'd recommend the Hitachi DFT (Drive Fitness Test) available for free from here: http://www.hitachigst.com/hdd/technolo/dft/dftnew.htm
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#4 hamluis



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Posted 22 November 2007 - 08:14 AM

See Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503


#5 syunichi


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Posted 23 November 2007 - 12:39 AM

How about trying this :

a) Press ctrl+alt+del
b. Go to file->new task (run..)
c) type in explorer

Looks that easy, and I dont know if it will solve your problem. Anyways, good luck. :thumbsup:
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