Posted 21 November 2007 - 04:31 PM
I'm an IT technician with 20 years experience, but have never seen this before. My client's laptop shuts down any programme when he types in his address pretty much exactly. When he enters '36 the road' (this not his real address though of course - client confidentiality!) into ANY programme, e.g., Word, Notepad, a web browser, Excel, even the Run prompt, ANYWHERE, the moment that he presses the 'd' of 'Road', the application shuts down. Instantly. I have witnessed this happening. He also tells me, although I didn't get to test it, that entering the address without the spaces has the same effect; '36theroad'. The moment the last character is typed (the 'd'), down goes the programme. I've also noticed the following happen. The '3' can be omitted, i.e., entering '6 the road' also shuts down the programme. Also, entering '16 the road' or '96 the road' etc. also shuts it down (it seems to wait for '6 the road'. I've also noticed the following: entering '36 the roa' (leaving off the 'd') and then clicking on something else on the screen will shut down the programme about fifty percent of the time (if it doesn't shut down, then deleting the text and retyping it more often than not will shut down the programme.
A virus scan two days ago (Avast and AVG) did come up with a couple of viruses, but these may have been removed (my client ran the scan, not I). I ran Ad-Aware, but it found nothing. I have rebooted with all 'msconfig' Startup programmes disabled. I have Run Windows Task Manager and terminated as much as I could, but still can't fit the problem.
Any help would be appreciated. Thanks, Bob UK.