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Virus/malware Random Pages Load/


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#1 Just Smile 723

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Posted 21 November 2007 - 09:38 AM

Hey there, I have a laptop - "a family member" clicked on something, and now random pages keep loading, I have run McAfee many times it finds things, and says cant be ramoved because it was loaded with other things, and must be used using the programs unistall process... UGH... I think one issue that loaded itself on the desktop is from hxxp://kukkakreck.com/cehpmoin/?cmp=h5lid=1_1 which has two shortcuts one Online Security Guide and Live Safety Center...

Tried using SpyBot and went into advanced - tools - BHO's and found a few files, I believe are the problem files... I have deleted them in spybot and they just reappear moments later... THe file names are found in SYSTEM 32/jkkiige.dll SYSTEM 32/vtstq.dll abd SYSTEM 32/fwcexued.dll ... I tried working on SpyBot off line and deleting them, but couldn't... I tried going into the file itself through search to change one letter in the file name to try and delete it, but it said it is being used by someone else, or another program, and it cannot be changed or deleted...

CAN ANYONE HELP!!!??????!?!??!

I am not that skilled in computers..... I just am going crazy!!!!

Thanks SOOOOOO much...

Jeanne...

Mod Edit: Disabled active link to malware site.

Edited by quietman7, 21 November 2007 - 10:35 AM.


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#2 quietman7

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Posted 21 November 2007 - 10:34 AM

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

Next print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".
(scroll down to Removal Instructions; ignore the part showing symptoms in a HijackThis log as they may not apply in your case.)
If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

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#3 Just Smile 723

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Posted 21 November 2007 - 10:55 AM

Thank you...

all printed....

will try...

Thanks... Will advise if I am a happy camper...

Je-

#4 quietman7

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Posted 21 November 2007 - 11:07 AM

Ok. Post back with the results or if you encounter any problems.
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#5 Just Smile 723

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Posted 23 November 2007 - 09:58 AM

Ok, morning, and thanks...

The scan ran, and showed me like 252 threats...

I quarenteed them all on SUPERAntiSpyware and now when I reboot my computer I get a BLUE SCREEN that says I should runa system diagnostic utility (no clue how do do that!) In particular , run a memory check and check for faulty or mismatched memory, try changing video adaptors...

This is the error at the bottom of that screen...

STOP: 0X0000007F (0X00000008, 0X80042000, 0X00000000, 0X00000000)

Can You Help???

#6 quietman7

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Posted 23 November 2007 - 10:40 PM

General causes of "STOP 0x0000007F" errors.
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