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Help And Support Is Gone

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#1 Jon Kevin

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Posted 20 November 2007 - 12:33 AM

I can no longer get to the help and support section from the start button. I have recently added AWC(Advanced Window Care) proffesional and have stopped some services from running, but none that said help and support that I remember. I get a message that says Windows cannot start Help and Support because a system service is not running. To fix this problem start the service " Help and Support" I can still get to the restore to an earlier state from the AWC program. Any help would be much appreciated.

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#2 Cyb3r_Ninj@


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Posted 20 November 2007 - 01:13 PM


You can manually start and stop services using the Computer Management console.

What you want to do:
Start >> Right-click My Computer >> Select Manage
Start >> Control Panel >> Administrative Tools >> Computer Management

This will bring up the Computer Management console.

You want to navigate to the Services and Applications node in the left hand pane. Click on the + sign to expand the node and select Services. Click on anything in the right hand pane and navigate to the Help and Support service. Under normal circumstances, this service is started automatically as a Local System service. Right-click it to bring up the shortcut menu and choose Properties.

Once you are in the Properties applet for the Help and Support service, check to see what the Startup type: pull-down menu shows. Most likely it is probably showing "manual". You can use the pull-down menu to change it to "automatic" and it will start up automatically when you restart your system - unless there is another program that is preventing this. What you are really most interested in doing is starting the service manually if it is not starting up.

Under Service Status you can click Start.

Post back if this does not work for you.
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#3 quietman7


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Posted 20 November 2007 - 02:57 PM

This step involves making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable.

Click on the link below:
Scroll down to #235 and click "Restore Help and Support Service" in the left column. Go to File, choose "Save page as" All Files and save helpnsupport.reg to your desktop. Double-click on that file and choose "Yes" to merge it into the registry when prompted. Once you get a successful message delete the file and reboot.

Also see Repair Windows XP Help & Support with VB Script.
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