Jump to content
Posted 19 November 2007 - 11:29 PM
Posted 20 November 2007 - 09:31 AM
But there was nothing of significant concern in your log.
I've had this problem before
Posted 20 November 2007 - 10:37 AM
Posted 20 November 2007 - 11:05 AM
Please lets us know what they have to say.
I'll put a support ticket into SpySweeper to see if they address the issue this time
Posted 21 November 2007 - 10:17 AM
Posted 21 November 2007 - 10:22 AM
You would think so. The complaints I have read included quite a few folks you said they were going to remove Spysweeper.
It's almost like: "we better investigate this common problem now or people or going to stop buying our product".
Posted 26 November 2007 - 12:14 PM
Posted 26 November 2007 - 12:17 PM
Posted 27 November 2007 - 10:04 AM
Posted 27 November 2007 - 05:08 PM
Posted 27 November 2007 - 09:34 PM
Thanks for keeping us updated.
After taking a look at the session log, it appears that (as you may be able to notice) the ads being blocked are listed in reverse alphabetical order in the session log. Combine that with the fact that you have run multiple scans/sweeps and nothing has been found; more than likely this is another one of your security applications are causing this to happen. I would be inclined to lean towards the Spybot Search and Destroy because of the hosts file protection that you mentioned. More than likely, Spybot is adding these entries to the hosts file or basically adding all the entries so that if anything attempts to access these sites, they will be redirected to a "safe address." When Spy Sweeper sees this, that is triggering our shield because the process is imitating what a piece of spyware/adware would do when trying to access the sites.
To resolve this, we have seen good results with deleting the hosts file, and then restarting the computer (as the hosts file is regenerated upon restart). Because the hosts file was modified more than likely in a different manner than normal, simply deleting it and allowing Windows to recreate it should no longer present the prompts you have been seeing, and that way we will not have to disable any real time protection features from our software or theirs so they can work better in tandem.
You can do this by following the steps below:
*Please disable any security applications you may be using, including Spy Sweeper, before performing these instructions. Also, close any web browser windows you have opened*
Download the attached hoster.zip file to your desktop. (This file is attached directly to your ticket. If the attachment did not come through attached to this email, please log into your ticket using the instructions contained at the bottom of every email you receive from us)
Double-click the file and move the hoster.exe to your desktop.
Once the hoster.exe file is on your desktop, double-click the file and then click the Restore Original Hosts button and then click OK.
Please let me know if you continue to experience problems in your next reopen.
Thanks again for your time and patience.
0 members, 0 guests, 0 anonymous users