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Adware.purityscan Problem


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10 replies to this topic

#1 skyscanner

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Posted 18 November 2007 - 05:34 PM

Greetings,
I have an infection on my PC by Adware.Purityscan as indicated by Norton Anti-Virus.

NAV shows csrss.exe as the infected file with a quarantine as being partially successful.

I've booted into safemode and done a scan several times. I've followed the instructions on the Symantec website with no success. I never saw any registry keys or other things in the registry that the Symantec site mentions.

Thanks for any help you can offer!

Here is the hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:32:24 PM, on 11/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\Cyb2k.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\unzipped\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02DCA195-602B-4B1F-83FF-381B7E804BDB} - C:\WINDOWS\SYSTEM32\HDBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (file missing)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.coned.com
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097865042359
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://cewa.coned.com/whalecom23c098df9dbd...tsweb/msrdp.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://cehomenet.coned.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O20 - AppInit_DLLs: winlogon.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 8803 bytes


Again,
I appreciate any help you may offer.

Best Regards.

NW

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#2 bamajim

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Posted 27 November 2007 - 12:29 PM

skyscanner

Please download Combofix and save to your desktop:Note: It is important that it is saved directly to your desktop
Close any open browsers.
Double click on combofix.exe and follow the prompts.
When it's finished it will produce a log.
Post the contents of the C:\ComboFix.txt into your next reply.
Note: Do not mouseclick combofix's window whilst it's running.
That may cause the program to freeze/hang.

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Microsoft MVP - Windows Security

#3 skyscanner

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Posted 27 November 2007 - 10:55 PM

Hi Bamajim,
Thanks for your reply. I have Combofix and below is the .txt file.

Skyscanner




ComboFix 07-11-19.4 - Dad 2007-11-27 22:33:06.1 - NTFSx86
Running from: C:\Documents and Settings\Dad\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Ashley\My Documents\APPATC~1
C:\Documents and Settings\Ashley\My Documents\CURITY~1
C:\Program Files\Common Files\asks~1
C:\Program Files\Common Files\sstem~1
C:\Program Files\Common Files\wnsxs~1
C:\Program Files\fnts~1
C:\Program Files\mcroso~1.net
C:\WINDOWS\appatc~1
C:\WINDOWS\asks~1
C:\WINDOWS\ssembl~1
C:\WINDOWS\sstem3~1
C:\WINDOWS\sstem3~1\csrss.exe
C:\WINDOWS\system32\components
C:\WINDOWS\system32\drivers\fad.sys
C:\WINDOWS\system32\wnsintisv32.exe
C:\WINDOWS\system32\wnsinttr.exe
C:\WINDOWS\ystem3~1

.
((((((((((((((((((((((((( Files Created from 2007-10-28 to 2007-11-28 )))))))))))))))))))))))))))))))
.

2007-11-03 16:44 <DIR> d-------- C:\Program Files\Alternatiff

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-11-27 21:54 --------- d-----w C:\Program Files\Symantec AntiVirus
2007-11-27 21:53 --------- d-----w C:\Program Files\PestPatrol
2007-11-17 20:39 --------- d-----w C:\Program Files\Aikido3D
2007-11-16 01:04 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2007-11-04 17:31 --------- d-----w C:\Program Files\Solid Edge 2D Drafting V19
2007-11-03 21:44 --------- d-----w C:\Program Files\America Online 9.0
2007-11-03 13:00 9,344 ----a-w C:\WINDOWS\system32\drivers\NSDriver.sys
2007-11-03 13:00 8,320 ----a-w C:\WINDOWS\system32\drivers\AWRTRD.sys
2007-10-26 03:34 8,460,288 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\shell32.dll
2007-10-23 03:41 --------- d-----w C:\Program Files\Whale Communications
2007-10-23 03:22 --------- d-----w C:\Program Files\QUICKENW
2007-10-08 21:25 51,244 ----a-w C:\WINDOWS\SYSTEM32\WhlLSPBackup_1.reg
2007-09-28 19:52 9,796 ----a-w C:\WINDOWS\SYSTEM32\gnfil.dll
2007-09-28 19:52 9,634 ----a-w C:\WINDOWS\SYSTEM32\pkmon.dll
2007-09-28 19:52 88,076 ----a-w C:\WINDOWS\SYSTEM32\adwfil.dll
2007-09-28 19:52 8,652 ----a-w C:\WINDOWS\SYSTEM32\jbfil.dll
2007-09-28 19:52 7,778 ----a-w C:\WINDOWS\SYSTEM32\movfil.dll
2007-09-28 19:52 7,642 ----a-w C:\WINDOWS\SYSTEM32\auctfil.dll
2007-09-28 19:52 6,830 ----a-w C:\WINDOWS\SYSTEM32\swfil.dll
2007-09-28 19:52 6,050 ----a-w C:\WINDOWS\SYSTEM32\wrestfil.dll
2007-09-28 19:52 5,782 ----a-w C:\WINDOWS\SYSTEM32\vgamfil.dll
2007-09-28 19:52 5,180 ----a-w C:\WINDOWS\SYSTEM32\iawfil.dll
2007-09-28 19:52 4,442 ----a-w C:\WINDOWS\SYSTEM32\hatfil.dll
2007-09-28 19:52 4,162 ----a-w C:\WINDOWS\SYSTEM32\viofil.dll
2007-09-28 19:52 3,444 ----a-w C:\WINDOWS\SYSTEM32\srchin.dll
2007-09-28 19:52 3,286 ----a-w C:\WINDOWS\SYSTEM32\lgwfil.dll
2007-09-28 19:52 22,618 ----a-w C:\WINDOWS\SYSTEM32\perfil.dll
2007-09-28 19:52 17,488 ----a-w C:\WINDOWS\SYSTEM32\nvgamfil.dll
2007-09-28 19:52 16,802 ----a-w C:\WINDOWS\SYSTEM32\popfil.dll
2007-09-28 19:52 157,916 ----a-w C:\WINDOWS\SYSTEM32\pxyfil.dll
2007-09-28 19:52 14,712 ----a-w C:\WINDOWS\SYSTEM32\tafil.dll
2007-09-28 19:52 13,154 ----a-w C:\WINDOWS\SYSTEM32\finfil.dll
2007-09-28 19:52 13,070 ----a-w C:\WINDOWS\SYSTEM32\gblfil.dll
2007-09-28 19:52 12,730 ----a-w C:\WINDOWS\SYSTEM32\psyfil.dll
2007-09-28 19:52 12,422 ----a-w C:\WINDOWS\SYSTEM32\entfil.dll
2007-09-28 19:52 12,266 ----a-w C:\WINDOWS\SYSTEM32\sporfil.dll
2007-09-28 19:52 11,338 ----a-w C:\WINDOWS\SYSTEM32\fmfil.dll
2007-09-28 19:52 10,906 ----a-w C:\WINDOWS\SYSTEM32\chtfil.dll
2004-06-26 19:51 29 ----a-w C:\Documents and Settings\Dad\Application Data\tvmcwrd.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sonic RecordNow!"="" []
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 11:24]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 02:56]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DwlClient"="C:\Program Files\Common Files\Dell\EUSW\Support.exe" [2004-05-27 20:05]
"C2K"="C:\WINDOWS\Cyb2k.exe" [2005-05-16 12:10]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 03:59 C:\WINDOWS\BCMSMMSG.exe]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2003-08-26 20:47]
"mmtask"="c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe" [2003-10-06 11:05]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 07:59]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe" [2001-12-11 19:33]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 07:59]
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe" [2003-08-06 02:04]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2004-09-18 12:47]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 00:01]
"UserFaultCheck"="C:\WINDOWS\system32\dumprep 0 -u" []
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-01-02 14:08]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2005-10-18 11:58]
"CookiePatrol"="c:\PROGRA~1\PESTPA~1\CookiePatrol.exe" [2005-01-10 09:35]
"Zone Labs Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [2006-08-23 22:38]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2006-03-24 19:14]
"vptray"="C:\PROGRA~1\SYMANT~1\VPTray.exe" [2006-05-27 03:40]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-11 02:06]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [2003-05-15 00:19:50]
Billminder.lnk - C:\Program Files\QUICKENW\BILLMIND.EXE [2005-11-04 18:27:27]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [1999-02-17 15:05:56]

[hklm\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{EDB0E980-90BD-11D4-8599-0008C7D3B6F8}"= C:\Program Files\Qualcomm\Eudora\EuShlExt.dll [2001-04-12 18:05 77824]
C:\WINDOWS\system32\NavLogon.dll 2006-05-27 03:40 43760 C:\WINDOWS\SYSTEM32\NavLogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"= winlogon.dll

S3 OlCamudp;OLYMPUS Digital Camera;C:\WINDOWS\system32\Drivers\olcamudp.sys
S3 SPSniff;SPSniff;\??\C:\Program Files\Eltima Software\Serial Port Monitor\SPSniff.sys

*Newly Created Service* - CATCHME
.
Contents of the 'Scheduled Tasks' folder
"2004-02-23 00:10:13 C:\WINDOWS\Tasks\ISP signup reminder 1.job"
- C:\WINDOWS\System32\OOBE\OOBEBALN.EXE
.
**************************************************************************

catchme 0.3.1262 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-11-27 22:43:10
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
DwlClient = C:\Program Files\Common Files\Dell\EUSW\Support.exe?l?e?s?\?D?e?l?l?\?E?U?S?W?\?S?u?p?p?o?r?t?.?e?x?e???x???x???????????????????x???????????x???x???????????x???????????x???x??????????????????????????????????????????w????????????j??w????x???x??????????????

scanning hidden files ...

**************************************************************************
.
Completion time: 2007-11-27 22:44:43
.
--- E O F ---

#4 bamajim

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Posted 28 November 2007 - 09:46 AM

skyscanner

You are most welcome.

Before we proceed, are you aware of a program called CyberSitter ?
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#5 skyscanner

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Posted 28 November 2007 - 06:41 PM

bamajim,
Yes, I have run a purchased and authenticated version of cybersitter for several years.

#6 bamajim

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Posted 29 November 2007 - 10:37 AM

skyscanner

Good. I just wanted to make sure. :thumbsup:

Could I see afresh Hijackthis log?

And in your reply give me an update on how your pc is running now.
Posted Image
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#7 skyscanner

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Posted 29 November 2007 - 05:11 PM

Dear bamajim,
Here is the updated Hijackthis log. So far I have not seen the NAV pop window with the Adware.Purityscan message in the last few days.

Skyscanner




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:08:22 PM, on 11/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\Cyb2k.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02DCA195-602B-4B1F-83FF-381B7E804BDB} - C:\WINDOWS\SYSTEM32\HDBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (file missing)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.coned.com
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097865042359
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://cewa.coned.com/whalecom23c098df9dbd...tsweb/msrdp.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://cehomenet.coned.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O20 - AppInit_DLLs: winlogon.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 8686 bytes

#8 bamajim

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Posted 30 November 2007 - 08:16 AM

skyscanner

Glad to hear it. Just a little clean up

1. Rerun Hijackthis (scan only) and place checks beside the following entriesO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

Close all other open windows except Hijackthis and Select "Fix checked"

Close Hijackthis ->> Reboot your PC

You may now remove/delete/uninstall the tools we used to clean your PC

Now that your log is clean

There are some final notes:
Disable and Enable System RestoreLets create a clean System Restore point
the instructions are here
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

Updating Java:Download the latest version of
Java Runtime Environment (JRE) 6.u3.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version.
Make your Internet Explorer more secure

Use and maintain a Firewall

Download and install SiteHound by Firetrust for protection against malicious websites.

Pick the version that matches your browser

Visit Microsoft's Windows Update Site Frequently for critical updates

Backup your Important Documents and Files on a regular basisTo a disc or a USB key, not your Hardrive
You may want to read this article"So how did I get infected in the first place" by Tony Klein

surf safe
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#9 skyscanner

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Posted 01 December 2007 - 06:59 PM

bamajim,
Thanks for all your help. The PC is running fine and I've completed your recommendations except to install sitehound which I am about to download. Regarding the firewall, I currently run Zone Alarm. Is that sufficient?

Thanks,

Skyscanner

#10 bamajim

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Posted 02 December 2007 - 03:09 PM

skyscanner

Yes ZoneAlarm is sufficient
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#11 skyscanner

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Posted 04 December 2007 - 04:07 PM

bamajim,
thanks for your help.

skyscanner




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