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#1 hard2break

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Posted 18 November 2007 - 05:25 PM

recently ihave had this "frmpop" window ONLY visable when i alt tab form a game (any game im playing) and its liek a forums or sumthign inside the alt tabed black screen you cnanot print screen it (always come out black screen) ive ran adaware pest patrol spy bot and noton anti virus, the same time i started seeing this i started getting pop up's and i would REALY liek to know how to get rid of them... its slowing down my computer ALOT and its extreamyl annoying


**also while peer guardian is on ive notice ALOT of things being blocked while nothing is running, this NEVER happend b4 (turn comp on turn peerguardian on, walk away for 5 mins and thers a tun of stuff blocked)**

Edited by hard2break, 18 November 2007 - 05:28 PM.


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#2 quietman7

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Posted 19 November 2007 - 11:00 AM

What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "Safe Mode"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?

You need to start there first. If rescanning in Safe Modes does not help, then try performing an Online Virus Scan like BitDefender.

When done with that, please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

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#3 hard2break

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Posted 12 December 2007 - 06:46 AM

ok ive done everything yo asked and removed most fo the files but one thing i could not remove was
Backdoor.Easy.B trojan wich is infecting c:\recycler\svchost.exe ive looked in the net i cant seem t find any wat to remove this any ideas?

#4 quietman7

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Posted 12 December 2007 - 09:29 AM

One or more of the identified infections is a backdoor Trojan. Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge. Read the Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

Although the backdoor Trojan has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat and reinstall the OS - "When should I re-format?".

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

If you wish to proceed, please do the following.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download SDFix by AndyManchesta and save it to your desktop.
alternate download
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Double click SDFix.exe and it will extract the files to %systemdrive%
  • (this is the drive that contains the Windows Directory, typically C:\SDFix).
  • DO NOT use it just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Open the SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load, the SDFix report will open on screen and also save a copy into the SDFix folder as Report.txt.
  • Copy and paste the contents of Report.txt in your next reply.
-- If this error message is displayed when running SDFix: "The command prompt has been disabled by your administrator. Press any key to continue..."
Please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\swreg IMPORT %systemdrive%\SDFix\apps\Enable_Command_Prompt.reg
Press Ok and then run SDFix again.

-- If the Command Prompt window flashes on then off again on XP or Win 2000, please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\FixPath.exe /Q
Reboot and then run SDFix again.

-- If SDFix still does not run, check the %comspec% variable. Right-click My Computer > click Properties > Advanced > Environment Variables and check that the ComSpec variable points to cmd.exe.
%SystemRoot%\system32\cmd.exe

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#5 hard2break

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Posted 12 December 2007 - 05:19 PM

so then i should just cancel my debit card, and reformat the computer? then what how do i make shure i dont have this happen again, i duno how i even got it in 1st place ><

#6 hard2break

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Posted 12 December 2007 - 05:27 PM

also does that mean its not safe to keep any of my files?... like if i burned them to a disk or use a flash drive after reformating the computer would putting the files back on be dagurous?

#7 quietman7

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Posted 12 December 2007 - 07:11 PM

Your decision as to what action to take should be made by asking yourself the questions presented in the "When should I re-format? link". Reformatting is the safest action but I cannot make that decision for you.

As for your files, if you decide to reformat, you should scan them all before backing up anything.

Edited by quietman7, 12 December 2007 - 07:14 PM.

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#8 hard2break

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Posted 13 December 2007 - 04:23 PM

yeah what im saying is I AM GOING to reformate but, you said jsut removie the problem doesnt make ur system 100% safe untill you reformat.. so if i back up file and reformat then put them back on there even if they were ok b4 would the make my new formate not 100% safE?

#9 hard2break

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Posted 13 December 2007 - 04:24 PM

also i have direct deposit @ work.. ive opend pdf files in my e-mail wich tell me how much i got (basicly a check stub) but on it it shows my banking acobleep nunbers.. should i inform the bank of this ?

#10 quietman7

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Posted 13 December 2007 - 05:33 PM

Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How to report ID theft, fraud, drive-by installs, hijacking and malware.

Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over, reformatting the drive and performing a clean install removes everything. If you have important data, pictures you want to save, you should scan them all before backing up.
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