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Helpctr.exe / Ccpxysvc.exe Problems On Both Computers


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#1 Prasnan

Prasnan

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Posted 18 November 2007 - 04:04 AM

Hi Everybody,
I joined just now. I came upon this forum while searching for a solution / remedy for my problem on Google search.

I have 2 things troubling my laptop and Desktop - hence me !!

1) Laptop - runing XP home - on booting the machine simply keep running for sometime and 70-95 windws of 'Help' or 'Helpctr.exe' error popups appear. Whenever I tyr to click anything (including Taskmanager, Start menu) more Helpctr popups appear.
I cannot do anythin on my laptop.. please suggest a remedy.

2) Desktop - running XP Home - CCPXYSVC.EXE takes up 98-99 % of CPU hence slowing down everything else. What do I do about this ?

Any help suggested is appreciated. Thanks..

Prasnan

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#2 dc3

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Posted 18 November 2007 - 05:44 AM

Hi prasnan and welcome to BleepingComputer.

The first problem, it sounds like you have an infection, I've seen a trojan produce this. See if you can get into safe mode and then run scans with you security programs.

You second problem is Norton. CCPXYSVC.EXE is Common Client Proxy Service which is in the Norton firewall. I tried to find an article which has some suggestion for a solution but didn't see anything in my short search. Perhaps someone else here will be more familiar with the quirks of Norton's firewall.

Edited by dc3, 18 November 2007 - 05:55 AM.

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