Posted 17 November 2007 - 07:43 PM
I recently had to reinstall XP pro due to a hard drive failure. I need to be able to connect remotely to another computer for work and use VPN to achieve this, with remote desktop. I have set up the VPN client on my computer as it was before, and can connect through VPN without any problems. The problems are with the remote desktop application. I know all the information in order to connect properly, I have talked with the network admin to second check this, and yet still unable to connect. I try to ping the computer I need to connect to, but without any response. I have read up as much as I can find on the settings for remote desktop and not able to find anything that has worked. I have updated my computer to all current versions available. My network admin is able to connect remotely to the computer I need to connect with without any problems, so I know it's with my computer. He worked with me on the phone for a bit, but was unable to find the problem either.
One interesting point that I found was that under the 'About' section of remote desktop says 'Network Level Authentication not supported' - I'm not sure if I need to be actually connected before this changes to being supported or not, but is the only thing different from what I can find from another computer that is different. It is version 6.0.
I can connect remotely from work but not from home - again my home network allows me to connect to VPN without issues, and I have no problems getting on the internet. I have tried turning off all firewalls, but without any results. I am unable to change the programs I use to connect. Any help would be appreciated, ask any questions that may help remedy this situation. Thank you.