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Can't Download Internet, Can't Open Dragon Nat Speaking

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#1 CompNeo


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Posted 16 November 2007 - 03:49 AM

About 10 days ago the following three problems developed. When I attempt to use the internet the web page never opens. The home page appears, and a message at the bottom says something like address found, waiting for reply, but the page never opens. This happens whether I attempt to get on to my dial up (Juno) ISP or am using a high speed connection wirelessly.

I have Dragon Naturally Speaking installed on my computer. It will not open. The title page may appear briefly, but then disappears.

Finally, my printer sometimes refuses to print. I can solve this problem by uninstalling and re-installing the software. But re-installing the software has no effect on the first two problems.

I have a recent version of Windows XP on a Dell Latitude D520 purchased in February 2007.
I don't know if these problems are related, but they all seemed to begin about the same time. My computer otherwise seems to work OK.

Thanks in advance.

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#2 tg1911


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Posted 16 November 2007 - 07:19 AM

What browser are you using?
Have you installed any new hardware/software recently?
Have you updated, and run your antivirus?
Have you done any online virus scans?
Have you run any Spyware/Malware programs?
What Spyware/Malware programs do you use?
Were there any error messages?
If so, what was the exact error message?
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#3 CompNeo

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Posted 17 November 2007 - 01:17 PM

Thanks for the reply.
I'm using IE, the latest edition (I think).
I have not added/removed software or hardware recently.
I have Norton antivirus with recent updates, and have run it. I also have used Adaware, and Spybot S&D, and have removed anything suspicious. There have been no error messages.
In fact, I have taken this to a tech who did most of the above things also, and admitted that he didn't know how to proceed. (The more skillful tech was not available). Since my computer continues to function for the basic tasks, I decided to try online assistance.
Any other ideas are welcome.
Thanks in advance

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