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Help - I Think I Have A Virus But I Don't Know What To Do


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4 replies to this topic

#1 shazabel

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Posted 15 November 2007 - 03:07 PM

Hey,


Please could somebody give me some advice/help?
I think I have got a virus or something similar on my laptop. It is EXTREMELY slow to start up - it takes about 20 minutes from I switch on until I can do anything. It crashes or freezes up a lot and when I ran a disc check it took 4 hours and seemed to find hundreds of bad clusters in my files? I don't know how to make a hijack thingy which is why I posted this on here.

Thank you for any help you can give.

S

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#2 xXAlphaXx

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Posted 15 November 2007 - 03:30 PM

That may NOT be a virus. If their are lots of bad clusters but it couldn't find any malicious software it means your hard drive is fragmented.

Your hard drive needs defragmentation.

NOTE: If its as bad as you say it is it will take a while. Its not a virus.
If I am helping you and I do not respond within 24 hours, please send me a PM. :)

#3 shazabel

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Posted 15 November 2007 - 03:35 PM

But the onset was really sudden? The computer crashed while I was using it and didn't work properly since, it wasn't a slow loss of performance and everything was normal up until then. My computer was defragmented the week before. I only ran a disc check, not a virus scan - the virus scanners rash the computer when I try and use them.

S

#4 xXAlphaXx

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Posted 15 November 2007 - 03:51 PM

Hmm im not really sure then... Well how old and what OS?
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#5 quietman7

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Posted 15 November 2007 - 10:49 PM

Have you tried doing your scans in "Safe Mode"?

If your computer seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential..

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error/crash occurs. You should be able to see the error by looking in the Event Log. Read "How To Use the Event Viewer Applet".

An easy way to use Event Viewer is to create a log as follows:
  • Click Start > Run and type: eventvwr
  • press Ok or Enter.
  • In the right pane, right-click on "Applications", select save log file as, and save the log to your desktop as app.csv
  • In the right pane, right-click on "System", select save log file as, and save the log to your desktop as sys.csv
  • You can use Notepad to open each .csv file and search for any problems.
A free tool you can use to view your event logs is WinAudit.
  • After download, double-click WinAudit.exe to launch.
  • Under "To audit your computer...", click the Here link.
  • WinAudit will start examining your computer and generate a System Overview Profile.
  • Under Categories in the left pane, select Error Logs.
  • There will be three sub-categories: Application Errors, Security Errors and System Errors.
  • From there, scroll down the list to view the logs.
  • You can click the "Save" button at the top to save a report in .html format.
An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. You can use Google to search the error code or use the links below to investigate and troubleshoot.

"Extract troubleshooting info from Windows XP BSOD error messages".
"How to Find BSOD Error Messages".
"Events and Errors Message Center".
"Windows XP Professional Error Messages".
"Troubleshooting Windows Stop Messages"

Edited by quietman7, 15 November 2007 - 10:52 PM.

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