I have gotten myself into a big bind. I can not boot out of safe mode and I can not connect to the Internet.
Here is what happened.
I have been using SuperAntiSpyware for the last 6 months or so with no problems.
I run a scan several times a week in both safe mode and normal mode.
Two days ago I decided to run it and I decided to use the "safe boot feature" the program offers. I clicked on safe boot and it installed the feature. The computer then closed windows and booted into safe mode.
I ran a scan and it came up with one tracking cookie. I got the window that said I need to re-boot to get rid of the cookie. So I re-booted.
The computer went back to safe mode instead of normal mode. I tried again with the same results.
I then shut the computer down and re-booted and it booted back to safe mode instead of normal mode.
I then started the computer using the F8 method to get into safe mode. I highlighted for the computer to boot Windows in normal mode but it booted back into safe mode.
I tried last good configuration, safe mode with networking, I tried them all with no success.
No matter what I do I end up in safe made with no Internet connection.
I then tried system restore.
I followed the wizard but it stalls. It will not perform system restore.
I tried 10 different dates. When it gets to the last window where it says that system restore will collect information, shut down windows and open up with the date picked, nothing happens. It just sits there.
I tried to uninstall SuperAntiSpyware but I get this window when I try.
"The window installer service could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed.
Contact your support personnel for assistance."
(That is you folks
I am using a computer at a friends office. I will check back for any replies.
ANY HELP would be GREATLY appreciated.
Thanks for your time,