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Worm?


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7 replies to this topic

#1 jackie blue

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Posted 14 November 2007 - 12:58 AM

New computer user. Since Feb I've bought 3 window XP and 2 computers. the first was second hand and worthless. the people who put this one together have had it more than me.
since the new yahoo home page I have lost java, activex and several other things. I can't download them. I went to the microsoft site. it said to look for msi.dll in the windows/system 32 folder. I did a search. I can't even find that! Now everyone's saying i have a worm. Did yahoo do it? How can I get rid of it

Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 14 November 2007 - 01:11 AM.


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#2 quietman7

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Posted 14 November 2007 - 10:06 AM

What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "Safe Mode"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"? You need to start there first.

If rescanning in Safe Modes does not help, then try performing an Online Virus Scan.

Another good worm detection tool is Sysclean Package.
Be sure to print out and follow the instructions provided in the How to Use System Cleaner for performing a scan.
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#3 jackie blue

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Posted 14 November 2007 - 11:45 AM

I have CA security and Avira. CA found and quarenteened(?) 7 spyware. Antivir showed 1 warning c:\pagefile.sys could not be opened. I went to Registry Mechanic. They told me I had 420 registry errors but their "free download" would only clean 1. Ifigured it was a scam so I left with nothing.
I tried Safe Mode. I can't run antivir. Couldn't even find CA. As to the rest of the suggestions, the terminology is so far over my head I can't even make sense of it. Think this is God's way of telling me I don't need a computer?

#4 quietman7

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Posted 14 November 2007 - 12:09 PM

msi.dll is component that contains functions used to install Microsoft Installer packages. You can download Windows Installer from here.

Registry cleaners are extremely powerful applications. There are a number of them available and some are more safe than others. Keep in mind that no two registry cleaners work entirely the way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove an entries required for a program to work. Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly can have disastrous effects on a system.

Can you be more specific as to why you cannot run your anti-virus in safe mode?

After rebooting into safe mode, when you are at the logon prompt, make sure you log in as the same user account which you used to download/install the program. If not, you may not be able to find it.
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#5 jackie blue

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Posted 14 November 2007 - 01:56 PM

ok, downloaded installer 3.1. went to sun and tried to download java. the good news is I got further than I ever have b4. the bad news is "can't proceed with current internet connections". When I try to access the link to fix it Internet Explorer "cannot display page" and anything I tried to do after that got the same msg. Finally had to restart the computer. also, noted that in the installed progarams page there r 4 programs, including installer 3.1 w/ no file size. Does that mean they rnt there? And do u need to know that I have dial-up? Sorry, it's the only thing available in my area.

#6 quietman7

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Posted 14 November 2007 - 02:10 PM

I only have dial up where I live so I know how frustrating it can be with dropped connections and slow downloads especially for large files. I normally download programs at work where I use a high speed connection. If you have any family members or friends with a high speed connection, you can do the same. Just save them to a usb stick or CD, transfer to your computer and then install.

Are you using this link for Java Runtime Environment (JRE) Version 6 - (choose Offline Installation)?
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#7 jackie blue

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Posted 14 November 2007 - 02:57 PM

Aaaah....doing that now. went w/online the first time.
But, back to the original question...is it a worm? Am I wasting my time doing this? Because, isn't the worm just going to eat this one too? and why no file size in the program list? btw...thnx 4 all ur help, so far

#8 quietman7

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Posted 14 November 2007 - 03:21 PM

Don't know if your dealing with a worm since you only said "everyone's saying i have a worm". I don't know who "everyone" is or how they came to confirm your problem is related to a worm. That's why I suggested doing an online scan and/or using Sysclean Package.
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