It looks like you have access to another computer that you are using to communicate. That's good. Do you have a thumb drive that you can use to transfer files from it to the infected machine?
Next question. Can you boot the infected computer into safe mode? Here's how to do that:
- Power on or reboot the computer.
- When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows boot menu.
- When you have the menu on the screen, use the arrow keys to move to the line that says Safe Mode.
- Then press on your keyboard to boot into Safe Mode.
If you can boot into safe mode, and can download files on your working computer and transfer them to the infected one, then you should be able to run a HijackThis scan on the infected machine and post the log in the HJT forum. Here is a link
to the download page for HijackThis. Download the .zip file, unzip it, then put it on your thumb drive and transfer it to your infected computer. Then run the program. This pinned topic
has instructions on how to run the program and post a log. Note, it also has instructions for a number of preliminary steps, these you cannot do because you cannot boot into normal mode.
Also please note, the log should be posted in the HJT forum
, not here
. When you post the log, include an explanation that the scan was done in safe mode because the computer will not boot into normal mode.