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Random New Windows (popups) In Internet Explorer


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#1 Venom_0728

Venom_0728

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Posted 12 November 2007 - 04:47 PM

Hello all!

We are trying to fix a problem with our Internet Explorer on our Windows XP Home desktop computer. Whenever we open Internet Explorer and browse for a few seconds, a random advertisement pop-up will appear. It really slows our PC down and it takes a long period of time before we are able to close it. We have already ran Lavasoft Ad-Aware to no avail. Windows Defender also found nothing and said that our PC was "running normally". Does anybody have any other suggestions as to how we can fix this problem?

We also upgraded from the default Internet Explorer 6 to IE 7 and had the same problem.

Thanks in advance!

Edited by Venom_0728, 12 November 2007 - 04:51 PM.


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#2 Albert Frankenstein

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Posted 12 November 2007 - 05:02 PM

It sounds like you are infected.

The best way to clean your computer is to run a little program called HiJackThis. This program creates a log. Then you paste the log into the HiJackThis forum here at Bleeping Computer. An expert will help you get rid of the malware on your computer. It takes a little time, and it takes a little patience and you must be good at following instructions, as there will be some to follow. The following instructions will walk you through the process of creating a log:

FIRST
Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

NEXT
Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait. It can sometimes take a few days for a response. If after 5 days you still have gotten no response, then post a link to your HJT log HERE.

FINALLY
If, after finishing your work with the folks at the HJT forum you have issues with Windows related to the removal of the infection, then come to the other forums and let us help you get your computer back to normal.

You are in good hands! Good luck!
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





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