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Help! Cd Installed But Not Showing Up


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#1 TheGrayNobleman

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Posted 11 November 2007 - 11:02 PM

Hello all,

I just recently reformatted my HP Pavilion dv8000 laptop with the disks provided by HP, everything seems to be working except the CD drive. The drivers are installed and its showing up on the Hardware Management and Disk Management but not under My Computer (plus CDs wont load)(see pics).

Posted Image
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I've tried:
Reinstalling the drivers and rebooting but that didnt help
Deleting and reinstalling the drivers

The drivers installed and the computer recognized it but no luck in using it

I'm not really sure what else to post so heres all I have so far

Thanks in advance! :thumbsup:

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#2 Robert Isbell

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Posted 11 November 2007 - 11:14 PM

does the drive show up in BIOS?
why did you have to use the recovery disks?

Edited by Robert Isbell, 11 November 2007 - 11:14 PM.


#3 dc3

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Posted 11 November 2007 - 11:33 PM

Go to the Device manager and click in the box next to the optical drive and see if you drive is recognized there. If it is uninstall it, reboot and let the installation wizard reinstall it. Also check to be see that the drive is properly seated in the laptop.

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#4 TheGrayNobleman

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Posted 12 November 2007 - 12:42 AM

Go to the Device manager and click in the box next to the optical drive and see if you drive is recognized there. If it is uninstall it, reboot and let the installation wizard reinstall it. Also check to be see that the drive is properly seated in the laptop.


There's no optical drive listed on the Hardware Manager
Also can't find any switches on the laptop to readjust the CD Drive so thats kinda hopeless

#5 Robert Isbell

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Posted 12 November 2007 - 12:02 PM

does the drive show up in BIOS??!!

#6 TheGrayNobleman

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Posted 12 November 2007 - 12:38 PM

does the drive show up in BIOS??!!


How would I go about finding it?
Also it shows up in the pics above so I would think it would be there

#7 Robert Isbell

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Posted 12 November 2007 - 01:44 PM

well, I see your IDE/SATA controller is not installed.
and when you start up the laptop I believe you should see something asking you to press F10 or something on the screen, your manual can tell you how to get into the bios.

if you do not have it, I'll need the exact model number of the laptop.

#8 TheGrayNobleman

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Posted 12 November 2007 - 02:25 PM

well, I see your IDE/SATA controller is not installed.
and when you start up the laptop I believe you should see something asking you to press F10 or something on the screen, your manual can tell you how to get into the bios.

if you do not have it, I'll need the exact model number of the laptop.


I booted and went into the bios and it said the CD tray was enabled, but when I tried to boot my Ubuntu CD as a test no luck...

My laptop is an HP Pavilion dv8220us

Thanks for the help guys :thumbsup:

#9 Robert Isbell

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Posted 12 November 2007 - 03:13 PM

are you running XP or XP 64bit?

#10 TheGrayNobleman

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Posted 12 November 2007 - 03:15 PM

are you running XP or XP 64bit?


XP x86 (32bit) Media Center

#11 garmanma

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Posted 12 November 2007 - 03:31 PM

well, I see your IDE/SATA controller is not installed.
and when you start up the laptop I believe you should see something asking you to press F10 or something on the screen, your manual can tell you how to get into the bios.

if you do not have it, I'll need the exact model number of the laptop.


I booted and went into the bios and it said the CD tray was enabled, but when I tried to boot my Ubuntu CD as a test no luck...

My laptop is an HP Pavilion dv8220us

Thanks for the help guys :thumbsup:

I'm not sure what you mean by the CD tray was enabled, but when you want to boot from the CD you have to make it the first boot device in the BIOS
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#12 Robert Isbell

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Posted 12 November 2007 - 03:32 PM

okay, there are possibly some updates and I do see a bios update too for the laptop.

I'd get the ide/sata controller driver installed if I was you.

http://h10025.www1.hp.com/ewfrf/wc/softwar...882&lang=en

#13 TheGrayNobleman

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Posted 12 November 2007 - 03:41 PM

okay, there are possibly some updates and I do see a bios update too for the laptop.

I'd get the ide/sata controller driver installed if I was you.

http://h10025.www1.hp.com/ewfrf/wc/softwar...882&lang=en


downloading the bios now
how would i download the drivers for the ide/sata?

#14 Robert Isbell

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Posted 12 November 2007 - 04:17 PM

well, crap, HP is not posting the mainboard drivers again. you could delete the yellowed "mass storage controller" and have xp rescan the devices and see if it can install it correctly.

#15 TheGrayNobleman

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Posted 12 November 2007 - 04:26 PM

well, crap, HP is not posting the mainboard drivers again. you could delete the yellowed "mass storage controller" and have xp rescan the devices and see if it can install it correctly.


flashed the BIOS, no luck
reinstalled the mass storage controller but still came up with an error

should i just save all my stuff and reformat again?




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