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7 replies to this topic

#1 mandybyrd

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Posted 08 November 2007 - 11:39 PM

:thumbsup: While playing games or just doing research for school, my browser just closes and the pc goes crazy. Programs open on their own and the start menu pops up. After I gain control of the pc again, I can open the browser but everything happens again after about 5 minutes. I have Firefox and IE. Both browsers are experiencing the same problem. Can any one help?


{Mod Edit:Moved to More Appropriate Forum~~boopme}

Edited by boopme, 09 November 2007 - 12:00 AM.


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#2 t3s

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Posted 08 November 2007 - 11:53 PM

Hello mandybyrd and welcome to BleepingComputer.

It sounds like your computer is deffinately infected.

Please start here and make sure that you follow ALL instructions carefully and fully. Not doing so will only impair our ability to help you.

Try to keep the infected computer disconnected from the internet as much as possible if it is needed at all.

Edited by WlkingMan, 08 November 2007 - 11:54 PM.


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website is down until further notice. . . . 


#3 quietman7

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Posted 09 November 2007 - 11:40 AM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "Safe Mode"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?
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#4 mandybyrd

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Posted 10 November 2007 - 07:25 PM

My OS is Xp. I have McAfee anti-virus. I have tried going into Safe Mode to do scans but the pc goes even crazier and wont let me do anyhting. I downloaded Ad-aware and Spy Bot. Ad-aware gets halfway thru the scan then freezes. Have to shut it down. Spy Bot wwent thru and fixed everything it found. Doing scans on account with administrator privileges.

#5 t3s

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Posted 10 November 2007 - 10:28 PM

Try going to:

Start -> run -> type in "msconfig", click ok -> click on the boot.ini tab -> check the box next to "safe mode", and select "minimal (alternate shell)"

On reboot:

Type in the address of what it is you are trying to run.

I.E.

C:\program files\lavasoft\ad-aware\ad-aware.exe

Make sure to use the \ slash (the one about the enter button) instead of the / (the one next to the shift key) slash. The command prompt is case sensitive.

To switch back to normal boot simple type "explorer.exe" into the command prompt (Please do not do this until you are done scanning... It will defeat the purpose of booting in this fashion). After doing so, your task bar will re-appear. Simply run msconfig again, and under the "general" tab and select "normal startup".

Edited by WlkingMan, 10 November 2007 - 10:33 PM.


“Technology does not drive change -- it enables change.”
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"I'm a cannibal... I eat Crackers"

 

Hacker != Cracker

 

website is down until further notice. . . . 


#6 quietman7

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Posted 11 November 2007 - 06:56 AM

No, no, no....don't mess with msconfig right now.

Using MSConfig to access (force) safe mode can be problematic when there is malware on your system and can make your computer unusable. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot into safe mode or back to normal mode. If you use the /Safeboot option on the Boot.ini Tab to force safe mode when the F8 key does not work, it could have disastrous results. The Safeboot option modifies the Boot.ini file and you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection.

Download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
Then perform at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.)
BitDefender Online Scanner <- Add a check by "Autoclean".
ESET Nod32 Online Scanner <- Vista compatible but Internet Explorer must be Run as Administrator.
F-Secure Online Scanner <- Be sure to follow the directions on the F-Secure page for proper Installation. (also checks for rootkits).
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#7 mandybyrd

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Posted 11 November 2007 - 01:07 PM

Ok this what I have done so far. I scanned with Ad-aware and found 305 infections. Scanned with Housecall- found 15 adware, 3 dialers and 5 trojans. Scanned with SpyBot - found 26 problems. Scanned with SuperAntiSpyware -found 72 problems. Now scanning with BitDefender and still finding a bunch of trojans. I am at my wits end cause none of these programs are finding the same problems. Some of the stuff they're finding can't be removed. What do I do now?

#8 TMacK

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Posted 11 November 2007 - 04:38 PM

I see you have a HJT log posted in the HijackThis Logs and Malware Removal forum.

You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.
At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

This topic will now be closed, since you have an open log posted.
If you have any questions, feel free to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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