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Pop Up Problem


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4 replies to this topic

#1 rmns5

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Posted 07 November 2007 - 02:34 PM

I was doing some research and clicked on a file that must of had a video and needed to install some files andI meant to click cancel and I hit run. Now Everytime we log into the internet we get a pop up saying "Notice: Your system is infected and your computer performance is not at the highest level. Full system optimization will greatly your computer's performance and prevent data loss. Download antispyware to clean your computer and increase the safety of your computer! (recommended)" I have run Norton and Adaware and it keeps popping up! Norton detected nothing!

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#2 t3s

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Posted 07 November 2007 - 02:45 PM

Yep. I'd have to say that you are.

Please proceed to follow ALL the instructions on this page.

If you still seem to be having any kind of problems the proceed with the last step.... of course you could always post A log anyways, just to be sure.

As I said before though: Make sure you follow all the instructions as it will only impair our ability to help you.


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#3 quietman7

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Posted 07 November 2007 - 02:54 PM

Are you sure the name of the application you were asked to download was antispyware?

If not, we have a self-help section for removing common malware. Please see the tutorials in the Spyware and Malware Removal Guides and check to see if its listed there.
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#4 rmns5

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Posted 07 November 2007 - 09:01 PM

I copied the popup warning verbatem. I did update and run adaware until everything came up clean. The computer seems to be running normal now. No pop up and my google search is not redirecting me to unwanted sites.

#5 quietman7

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Posted 07 November 2007 - 09:50 PM

The pop ups may have stopped but there may be more related malware files on your system that Ad-aware did not find. I suggest you see the tutorial "How To Remove IE Defender" and investigate for any of the bad files listed. If they are on your system, then follow the guide to remove them.
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