Posted 07 November 2007 - 12:20 PM
My Toshiba XP randomly shut down the other day, and we've since been unable to get to the windows desktop at all. It tells me that Windows did not start successfully, and gives a few options - safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, and start windows normally. Each option leads to the Blue Screen of Death.
Here's the blue screen error message:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If his is the first time you've seen this Stop error screen, restart your computer. If this screen appears again,
follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your
hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such
as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8
to select Advanced Startup Options, and then select Safe Mode.
*** STOP: 0x000000ED (0x82F37c08, 0x0000006, 0x00000000, 0x00000000)
I have to press the power button to even turn off the computer again. Nothing has been installed recently, so I'm not sure what could be causing this. I know I'm supposed to install an XP CD, and will hopefully be getting a hold of one later this afternoon. Will re-installing XP erase any files previously saved onto the computer? And after inserting the CD will the installation stuff start automatically, or do I need to fiddle around with BIOS settings? (I have no idea how to even *start* fiddling around with BIOS settings...)
Help? Any answers or suggestions would be very much appreciated!