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Explorer Crashes/won't Restart


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1 reply to this topic

#1 JBisme

JBisme

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Posted 04 November 2007 - 10:12 PM

After boot up, my desktop loads and then immediately the icons and start menu blink off and on about 3or4 times. Then they go off and never come back. I can brink up task mananger and try to run explorer.exe, but it trys to start and then goes back off. I have run Adaware and Bitdefender and cleaned much of the bad stuff out, but I'm still infected and the desktop still doesn't work. I originally had AVG antivirus, but at some point it quit working and wouldn't start up again, so i downloaded Bitdefender. Any help is most appreciated.

Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:09:55 PM, on 11/4/1987
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\ActivCard\acachsrv.exe
C:\Program Files\Common Files\ActivCard\acautoup.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [acEventServ] "C:\Program Files\ActivCard\ActivCard Gold\acevtsrv.exe"
O4 - HKLM\..\Policies\Explorer\Run: [Userinit] rundll32.exe C:\WINDOWS\system32\winsys16_071031.dll start
O4 - HKUS\S-1-5-18\..\Run: [Spuu] "C:\WINDOWS\PPPATC~1\lsass.exe" -vt ndrv (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [] C:\WINDOWS\ICROSO~1\WAUBOO~1.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [IESet] IExplorer.dll .dbt (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Spuu] "C:\WINDOWS\PPPATC~1\lsass.exe" -vt ndrv (User 'Default user')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: ActivCard Gold Smart Card Agent.lnk = C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-3-48.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O22 - SharedTaskScheduler: bals - {7916f057-223f-4612-ac84-e882cbe043d4} - C:\WINDOWS\system32\hvcycg.dll (file missing)
O23 - Service: ActivCard Authentication Service (ACachSrv) - ActivCard - C:\Program Files\Common Files\ActivCard\acachsrv.exe
O23 - Service: ActivCard Gold Autoregister (acautoreg) - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
O23 - Service: ActivCard Auto-Update Service (acautoupdate) - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoup.exe
O23 - Service: ActivCard Gold service (Accoca) - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - Softwin - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 6084 bytes

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 23 November 2007 - 10:33 AM

I apologize for the very long delay. We have been very busy and it has been taking us greater time than normal to get the logs caught up. If you are still having a problem, and want us to analyze your information, please post a brand new hijackthis log. If we do not hear back from you within a couple of days we will need to close your topic.

When posting your logs please post them directly into the reply. DO not attach them.

Thank you for your patience.




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