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Modem Problem


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63 replies to this topic

#1 tmm5899

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Posted 04 November 2007 - 08:08 PM

friend of mine has a computer with windows xp profeesional operating system and is trying to get on the internet through his phone line but the error says modem failure when i look the modem has a yellow eplanation mark what could be wrong and how can we fix this so he can get on the internet. i am using a public computer to ask for help :thumbsup:

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#2 Crizz44

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Posted 04 November 2007 - 10:31 PM

Sounds like a driver problem. Does he know what modem is installed or if it is not a custom built computer, then what is the make and model and we can look up the driver information.

#3 dc3

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Posted 04 November 2007 - 11:00 PM

Go to the device manager and uninstall the modem and reboot the computer, the modem should then be recognized as new hardware and the installation wizard will take you through the process and try to find the appropriate driver/s for it. If this is a custom build with something like a US Robotics 57k modem you may need a little more information to make it work.

It alway helps if you provide the make and model of the computer so that we are all on the same page.

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#4 Robert Isbell

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Posted 04 November 2007 - 11:22 PM

if you need help in locating the driver for the modem, let me know.

#5 tmm5899

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Posted 05 November 2007 - 10:54 PM

how do i do what the last person told me how do i uninstall it the computer has windows xp professional and i have no idea where to find the modem help

#6 Robert Isbell

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Posted 05 November 2007 - 11:05 PM

is the modem internal, external? is this a desktop or laptop?

#7 tmm5899

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Posted 05 November 2007 - 11:11 PM

it is internal and it is a desktop computer

#8 Robert Isbell

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Posted 05 November 2007 - 11:19 PM

okay, do you know how to bring up device manager?

#9 tmm5899

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Posted 05 November 2007 - 11:23 PM

no he has windows xp professional what do i do and how can i tell if the modem is working and what do i do if there is a yellow explamation point

#10 DaChew

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Posted 05 November 2007 - 11:29 PM

In 10 years of fooling with modem drivers, I would rather find a driver for "miss daisy", if you can't find a driver from the computer manufacturer, you often have to pull the modem and look for any identifying numbers
Chewy

No. Try not. Do... or do not. There is no try.

#11 Robert Isbell

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Posted 05 November 2007 - 11:42 PM

go to
http://www.cpuid.com/pcwizard.php
and download and install PC wizard, it will tell you more about what the modem hardware is and post either the info or a screenshot of it.

Edited by Robert Isbell, 06 November 2007 - 10:47 AM.


#12 dc3

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Posted 06 November 2007 - 12:43 AM

To access the device manager right click on My Computer, in the drop down menu left click on Manage, in the drop down menu left click on Device manager. If you go down the list you will see Modems, there will be a square box with an X inside of it just to the left of it, if you click on this it shows you the make and model of the modem. If you right click on the information about the modem another menu will open and one of the options will be to uninstall, click on this and reboot your computer. The installation wizard should recognize the modem as new hardware and take you through the installation process. If you still have problems you may need to contact the manufacturer of the modem for further instructions.

Once again, it would be useful to know what make and model your computer is. If it is a custom build then you will need to identify the modem, this may require pulling it out so that you can find the make and model.

Edited by dc3, 06 November 2007 - 12:44 AM.

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#13 tmm5899

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Posted 06 November 2007 - 07:51 PM

i have a dxdiag of the system would that help you the computer was home built by another person and given to my friend all i can find it modem says motorola and it has a yellow explanation point over it. howcan i fix this the computer does not detect the modem and i uninstalled it and restarted my computer and nothing came up no hardware wizard

#14 4ward_tristan

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Posted 06 November 2007 - 07:53 PM

you will physicaly have to pull the side off of the case, pull the modem out of the pci slot, and have a quick peruse over it for model name, numbers etc.

goodluck
=)

#15 Robert Isbell

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Posted 06 November 2007 - 08:27 PM

did you even attempt what I asked?




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