Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I Got A Darn Virus And I Need Help......


  • Please log in to reply
5 replies to this topic

#1 raymond220

raymond220

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:HOLLYWOOD
  • Local time:07:12 PM

Posted 04 November 2007 - 03:25 AM

Ok everytime i run my webroot spy sweeper i get a virus called "troj\virtum-gen" and an adware called "virtumonde". What should i do???? PLEASE HELP!!!

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:12 PM

Posted 04 November 2007 - 07:53 AM

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 raymond220

raymond220
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:HOLLYWOOD
  • Local time:07:12 PM

Posted 04 November 2007 - 04:14 PM

im using windows xp and my anti virus is webroot antivirus and antispyware program. Do u suggest i use another antivirus?

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:12 PM

Posted 04 November 2007 - 04:18 PM

Webroot is fine. I asked what you were using because some folks don't use an anti-virus. Do your AV scans in safe mode and follow the instructions I provided.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 raymond220

raymond220
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:HOLLYWOOD
  • Local time:07:12 PM

Posted 04 November 2007 - 04:29 PM

thanks ill give that a try

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:12 PM

Posted 04 November 2007 - 04:32 PM

Ok. Post back if you continue to have problems afterwards.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users