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Explorer Crashes


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#1 MaryBgr

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Posted 03 November 2007 - 03:34 PM

Oh dear oh dear, i'm having exact same problem!

By the way hello from greece :thumbsup:.

When i open internet explorer from task manager and i type c: in internet explorer, i can browse disks etc fine. But explorer shell crashes after a few seconds every time it starts. Going nuts here :s :S

sfc complains about my cd, i am working on a workaround as we speak, will post results later. If all fails i'm gonna use repair from the boot cd.

Oh and i did have some trouble with some agent malware and some purityscan.

Mod Edit: Split from "Explorer.exe Won't Stay Open, No Desktop Windows Xp"~ TMacK

Edited by TMacK, 03 November 2007 - 08:10 PM.


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#2 quietman7

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Posted 03 November 2007 - 10:04 PM

Welcome to BC MaryBgr

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?

"I don't have an installation CD for Windows XP - what if I need one?".
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#3 MaryBgr

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Posted 04 November 2007 - 08:54 AM

Thanks for the split Tmack and thanks for the reply.

Info: WinXP SP2, Kaspersky 7, and spybot 1.5

I am using an account with admin privileges, but even when I log in in safe mode or as Administrator in either mode, same problem.

Even after doing a reinstall of windows same problem occurs (by reinstall i mean using recovery via installation cd -not recovery console)

Malware found and erased:

Agent.emo (lol at extended name)
PurityScan.eu
PurityScan.fk
PurityScan.bu
Hupigon.bde

#4 quietman7

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Posted 04 November 2007 - 02:18 PM

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs. From within Add/Remove Programs highlight any of the following programs (if listed) and select "Remove".

ClickSpring
Cowabanga by OIN
ipwindows / ipwins
MediaTickets
MediaTickets by OIN
OIN
Outer Info Network
PurityScan
PurityScan by OIN
Snowball Wars by OIN
TizzleTalk
TizzleTalk by OIN
Yazzle by OIN
Yazzle ActiveX By OIN
Yazzle Cowabanga by OIN
Yazzle Kobe :filtered:! By OIN
Yazzle Picster by OIN
Yazzle Sudoku by OIN
Yazzle Snowballwars by OIN
Yazzle Kobe Balls! by OIN
Zolero Translator
or anything similar with OIN, Outer Info Network or Yazzle in them.

Important! Reboot when done.

Open My Computer or Windows Explorer, navigate to and delete any of the named program folder's list above that you find in C:\Program Files (if they still exist).

If you do not see any icon for "OIN" or "(program) by OIN" in Add/Remove Programs, then download and run the Purity Scan uninstaller.
  • Save the Uninstaller to your desktop.
  • Double click on the OiUninstaller.exe icon on your desktop.
  • Click on "Run".
  • Enter the four digit code that is displayed and click on "Uninstall".
  • Click on "Ok" and reboot your computer.
Click here for Instructions with screenshots if needed.

Note: OiUninstaller uses UPX (ultimate packer for executables), an advanced file compressor and a method for compressing executable files to reduce their size to save space on a disk and download time. Some anti-virus programs such as Avast and Kaspersky may detect it as malware when attempting to download or unpack the compressed file.

Next, download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 MaryBgr

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Posted 04 November 2007 - 03:11 PM

Wow thanks for the extensive reply again. I used these scanners, none found any additional spyware (except for some cookies), and I also have none installed on add/remove programs.

Also note that while in safe mode same problem occurs with explorer.exe. (I even tried using a different shell, and while using the other shell if i open explorer.exe it crashes again, though if i open iexplore.exe it doesnt.

One thing "funny" is that while none of the scanners show anything about any malware, spybot snd 1.5 shows me a screen about how a program just tried to inject code into its process, and kaspersky complains about other processes (usually ID:300, and ~1500) trying to interfere too.

I actually have installed a fresh copy of windows now and i'm working on that, but I have still the faulty copy for educational purposes :thumbsup:.

#6 quietman7

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Posted 04 November 2007 - 03:44 PM

I actually have installed a fresh copy of windows now

Sometimes that is the best approach to take. Its that working ok for you?
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#7 MaryBgr

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Posted 05 November 2007 - 11:00 AM

Yup working out fine but still cant figure out what is wrong with the other installation, oh well I hope if anyone has the same problem they will find a cure :thumbsup:




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