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I Can't Remove Ie Defender From My Computer


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7 replies to this topic

#1 valerie123

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Posted 03 November 2007 - 02:41 AM

This is my first post - please forgive my mistakes.

My computer was infected with IE Defender 5 days ago. I found your website and read as much as I could find on how to remove IE Defender. I read the "How to remove IE Defender (Removal Instructions)" guide and the description fit exactly with the problem that I am experiencing on my computer. I tried the first step in the process of using Control Panel to remove the IE Defender program but the program didn't exist in my computer.

I then tried the suggestions in the tutorial for "simple and easy ways to keep your computer safe and secure on the internet". I downloaded and ran Spybot, Windows Defender, Ad-Aware, SuperAntiSpyware, and Panda Online. Nothing was detected.

I tried again to follow the "How to remove IE Defender (Removal Instructions)". I started my computer in safe mode, opened program files but couldn't find any folder named IE Defender.

Is it safe to skip all the instructions and just remove the 2 files c:\windows\system32\intelvideo.dll and c:\windows\system32\intelvideo.dll.bak? These are the only 2 files that I could find that were on the list of files to remove.

Any advice would be appreciated. Thanks.

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#2 quietman7

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Posted 03 November 2007 - 06:25 AM

Go back to the tutorial How To Remove IE Defender and follow the directions for manual fix. This will include using FixIED.reg and deleting the bad files in "Safe Mode".

Edited by quietman7, 03 November 2007 - 06:25 AM.

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#3 valerie123

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Posted 04 November 2007 - 02:57 PM

Thank you. That seems to be the answer.

Much appreciated!

#4 quietman7

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Posted 04 November 2007 - 03:02 PM

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#5 nabarg

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Posted 05 November 2007 - 06:47 AM

I posted this without fully reading quietman's response. thank you, my computer is now fixed.

I accidentally posted in the wrong forum so here's my question relating to the evil spyware IE Defender. I found Grinler's instructions on how to remove it, but since I have not downloaded it to my computer it does not show up in my Program Files or in my Add/Remove program list. How do I remove it now? I ran Norton Security and it didn't find it. I ran Panda Online and of course it said it would remove it for a fee. I'd like to try to remove it manually if I can without having to purchase another anti-virus software program.
I also REALLY don't want to download this program to my computer in order to remove it. Please help me with removing this monster!!

Edited by nabarg, 05 November 2007 - 07:21 AM.


#6 quietman7

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Posted 05 November 2007 - 08:37 AM

Hello nabarg

Glad to hear your problem is resolved.

In the future, if you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more people in the same thread with different problems. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
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#7 valerie123

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Posted 07 November 2007 - 12:55 AM

Thank you quietman7 for the advice on setting a new restore point.

I really appreciate your thoroughness in helping me fix up my computer.

I have set a new restore point and hope to never have this problem again!

Thanks again.

#8 quietman7

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Posted 07 November 2007 - 08:53 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"The Ten Most Dangerous Things Users Do Online".
"The 10 Biggest Security Risks".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".

Safe surfing and have a malware free day.
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