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Can't Do A System Restore...virus Or Something


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#1 swan hunter

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Posted 31 October 2007 - 09:13 PM

Several days ago, I was doing a search about how to install sway bars on my camper and got sent to a site with porn pictures. Then things went wacky. I think I got a virus or something.
I did an AVG virus and spy-ware scan and they deleted a bunch of stuff. I tried a couple of other programs to clean the system but they didn't accomplish anything either.
I am running XP home on a Dell desk top computer.
Right now, seems like all programs are running but computer is slow and occasionally when I click on a link, I go to an unknown site.
I tried to do a system restore to a date prior to my infection but, after running through the prompts it just says that it cannot do that.
When I try to access Control Panel, the RESTRICTIONS window comes up and states "this operation has been canceled due to restrictions in effect on this computer. Please contact your Systems Administrator."
I tried restoring in Safe Mode and running my virus and spy-ware programs in Safe Mode but, no cure.

Open to suggestions!

thanks

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#2 quietman7

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Posted 01 November 2007 - 07:11 AM

Sounds like the malware that infected you placed restrictions on your system.

Have you tried using System Restore from a command prompt in "SAFE MODE"?

Have you tried doing your scans in "SAFE MODE"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"?

If that does not work, download RatsCheddar.zip and save it to your desktop. It is a Policy Controller program written by Rathat to remove certain restrictions on XP systems often disabled by malware.
  • Extract (unzip) the file to the desktop. (Click here for information on how to do this if not sure.)
  • Double-click on RatsCheddar.exe to launch the tool.
  • Select Enable for everything listed, then click Exit.
  • Restart your computer.
Warning: This program was developed for Windows XP ONLY. Do not run this program in any other Operating System.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

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#3 swan hunter

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Posted 05 November 2007 - 05:50 PM

I had to go through the RatsCheddar.zip Etc. to repair my problem but, as far as I can tell, all is well!

I can't thank you folks enough for your help!!!

#4 quietman7

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Posted 05 November 2007 - 07:30 PM

Good job.

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recent Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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