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Ie Popup "your System Is Infected"


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3 replies to this topic

#1 troubleadm

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Posted 31 October 2007 - 12:02 PM

I am getting the following error message intermittently on a Windows XP machine, running IE7. The error reads:

NOTICE: Your system is infected and your computer performance is not at the highest level.
Full system optimization will greatly increase your computer's performance and prevent data loss.

Download antispyware to clean your computer and increase the safety of your computer! (Recommended)

When I launch IE without Add-Ins, the message does not pop up. I went through all the Add-Ins and disabled anything I did not recognize. I checked Add/Remove programs and did not se anything that was not supposed to be there, and also ran Spybot S&D 1.5 with all updates, which came back clean. I see in a previous post that triogoogle found a resolution posted by Bleep, but I cannot find it here. Any assistance would be appreciated.

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#2 quietman7

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Posted 31 October 2007 - 02:20 PM

Please print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".
(scroll down to where it says Removal Instructions)
If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!

Next, download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
  • During installation an icon will automatically be created on your Desktop.
  • If the program does not open after installation, double-click on the RogueRemover icon to launch.
  • Select "Check for Updates" and click Download if any are found.
  • Wait for the updates to finish downloading, then Close the update window.
  • Select "Scan" and follow the onscreen directions to remove anything found.
  • If nothing is found, exit RogueRemover.
  • If RogueRemover finds something, it will present a list of detected items.
  • Click "Remove selected", then Yes at the prompt.
  • Wait for the removal to complete and then close RogueRemover.
If using Windows Vista be sure to Run As Administrator.

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.

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#3 troubleadm

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Posted 31 October 2007 - 03:25 PM

Quick question (as I will not be able to look at this PC again until tomorrow): I did not see any evidence of the registry keys cited in the SmitFraud HijackThis Log. There were no references to quicknavigate.com, and wp.exe and bsw.exe do not exist on the root of c:. If these items are not there, could this still be Smitfraud?

#4 quietman7

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Posted 31 October 2007 - 04:35 PM

I just want you to follow the instructions for using the SmitfraudFix tool about half way down. These are generic instructions for most smitfraud infections. Skip the part above that relates to Hijackthis and the entries it shows as they will not apply your case. Those were files and registry entries from an older infection.
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