The problem lies in the Sent folder, more specifically when he sorts his sent email by name. Names show up Apostrophe’s next to them and then sometimes they don’t. This is causing the user some problems.
It is my understanding n Outlook that names will show without apostrophe’s if they are apart of the company(Global Address Book), but external email address will show up with apostrophe’s to represent that they are outside email address. The user’s problem lies with his external email address. Here is an example of the user problem;
Customer name is Tony Smith, when we look at the Sent folder we will see the customer show up in two different ways even thought the email address is the same;
‘Tony Smith’ and Tony Smith… and when we sort by name the ‘tony smith’ address shows below the address with the apostrophes.
Is there a way to turn off the apostrophes for all email address?
Mod Edit: Topic moved to more appropriate forum~ TMacK
Edited by TMacK, 31 October 2007 - 11:07 AM.