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Slow Computer


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#1 dra

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Posted 31 October 2007 - 07:33 AM

Hello,

I use Windows XP Home edition and Microsoft Office.

I have read the Slow Computer page and am part way through following the suggestion there.

I have run Spybot Search & Destroy, successfully (it removed a number of items and they did not seem to come back).
However, when I run Ad-Aware 2007, it finds 1197 suspicious items, but seems unable to remove them.

When I tell it to remove the items, the following message appears:

"Error
System error: 1814 has occurred.
Description: Could not login to service. Are you running this application as another user?
Application terminates."

If I ignore this, another message appears, which reads:

"Service Error: 6100
Lost connection with Ad-Aware service.
Try running the application after a few minutes."

If I press the OK button, Ad-Aware closes down without removing any of the malware.

Any suggestions gratefully received,

David

Edit: Moved topic to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Budapest

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Posted 31 October 2007 - 07:59 AM

Try running Ad-Aware in Safe Mode. Also, you might want to give SuperAntiSpyware a go, I find it is better than Ad-Aware.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dra

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Posted 31 October 2007 - 08:35 AM

Thanks for your suggestion. I have already tried running Ad-Aware in Safe Mode - I forgot to mention that. It didn't make any difference at all.

I will look at SuperAntiSpyWare as you suggested.

David

#4 Budapest

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Posted 31 October 2007 - 08:45 AM

Go Start > Run and type: "services.msc". Scroll down the list to find the Ad-Aware service and make sure it is started.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 SpySentinel

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Posted 01 November 2007 - 04:37 PM

Hi dra, Welcome to Bleeping Computer

I am a Moderator on the Lavasoft Support Forums.

You have to enable the 'show hidden files' option at first.
start > execute > type - services.msc - >stop all AAW2007.
You should be able now to start AAW2007.

Restart the service by following these steps:

1. Go to the start menu, choose 'Run...' and type 'services.msc'
2. In the services window, find 'Ad-Aware 2007 Service' and click 'stop'
3. When the service is stopped, click 'Start'
4. When the service is running again, start Ad-Aware 2007.

Regards,
SpySentinel
Moderator/Ad-Aware 2007 Beta Team

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Unified Network of Instructors and Trained Eliminators

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My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




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