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Help With Removing Yourprivacyguard


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10 replies to this topic

#1 jdogfrench

jdogfrench

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Posted 30 October 2007 - 09:07 PM

Hello, Yourprivacyguard has infected my computer with constant pop ups and what not. I have tried Spybot, it got rid of some other problems but not this one. I disabled Internet Explorer but I still get the pop ups from it. Here is my HijackThis log, if anyone can walk me through what to do, I would greatly appreciate it. Thanks in advance.

Edit: I'm not sure if this helps, but I seem to be having almost the exact same problem as the guy on this topic: http://www.bleepingcomputer.com/forums/t/113293/nasty-malware-win32trojandownloaderagent/

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:21:33 PM, on 10/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Common Files\YourPrivacyGuard\mc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hp.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: MSVPS System - {6EB10F79-5E53-4F76-B146-409EFCDCB957} - C:\WINDOWS\movctrlfqd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O3 - Toolbar: The nssfrch - {DF0ACE0C-4A3F-4A1F-8676-BA16DEB23C70} - C:\WINDOWS\nssfrch.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless

Assistant.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\YourPrivacyGuard\mc.exe"

dm=http://yourprivacyguard.com; ad=http://yourprivacyguard.com
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat

7.0\Reader\reader_sl.exe
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O21 - SSODL: bxsbang - {BED33A43-6854-4ECB-90DB-54C4ACB01C76} - C:\WINDOWS\bxsbang.dll
O21 - SSODL: ocgrep - {BF12586C-655E-4599-9896-CBAAE44DCE78} - C:\WINDOWS\ocgrep.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP

Quick Launch Buttons\AddFiltr.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common

Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation -

c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common

Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet

Security\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program

Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common

Files\Symantec Shared\SNDSrvc.exe
O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

Edited by jdogfrench, 31 October 2007 - 07:46 PM.


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#2 SifuMike

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Posted 01 November 2007 - 05:26 PM

Hello dogfrench,


NOTE: If you have downloaded SmitfraudFix previously please delete that version and download it again!

Please download SmitfraudFix

You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of the SmitfraudFix report into your next reply along with a new HijackThis log.
Please make sure that Word Wrap is turned OFF in Notepad before you copy and paste the HijackThis log here. Take a look at the log you just posted. It's an eye killer :thumbsup:

The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.

Edited by SifuMike, 02 November 2007 - 12:18 AM.

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#3 jdogfrench

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Posted 03 November 2007 - 12:33 PM

Thanks for replying. Sorry about the word wrap, I didn't realize. I've ran Smitfraud and the pop-ups and desktop icons have all gone away it seems. Here is my HijackThis log. I have attached the Smitfraud report as it is very long. Thanks for helping.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:50 AM, on 11/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\wuauclt.exe
\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Documents and Settings\user1\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--
End of file - 6296 bytes

Attached Files


Edited by jdogfrench, 03 November 2007 - 12:42 PM.


#4 SifuMike

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Posted 03 November 2007 - 01:01 PM

Hi jdogfrench,


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of  Java Runtime Environment (JRE) 6 Update 3.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 3".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language  jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.
*******************************************

Download CCleaner and install it. (default location is best). Do not run it yet!

CCleaner Tutorial

*******************************************

Select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix checked"

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)

*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

CAUTION: Please do NOT use the Issues or Registry button. This is a built-in registry cleaner. If you don't know how to use it, you may cause irreparable damage to your system.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
• Clean all entries in the "Internet Explorer" section except Autocomplete Forum History.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section except for Start Menu Shortcuts and Desktop Shortcuts.
• Clean any others that you choose.

In the Applications Tab:
• Clean all including cookies in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************


Reboot your computer.

If you have used Combofix before, please delete the version you are having and redownload it again, because Combofix is being updated everyday.

Disconnect from the Internet while running ComboFix.

Temporarily disable any anti-virus and anti-malware real-time protection before performing a scan.
They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
 Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.



1. Download this file - combofix.exe to your Desktop.
Note:
It is important that it is saved directly to your desktop

2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you, C:\ComboFix.txt. Post the ComboFix  log and a fresh Hijackthis log in your next reply.
Do NOT post the ComboFix-quarantined-files.txt - unless I ask you to.
 
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
In case you see a sed.cfexe error with the option to send a report or not, choose "don't send".

If you have Norton Antivirus installed then disable script blocking so it will not interfere with the fix.
To disable Norton Script blocking Service:

* Disable the Script Blocking Service:
To open Services, click Start, point to Settings, and then click Control Panel.
Double-click Administrative Tools, and then double-click Services.
Find ScriptBlocking services, Right-click the service, and then click and then click Properties.
On the General tab, under Startup, click Disabled.
Under Service Status, click Stop button. Click Apply button.

* Disable the Script Blocking In Norton Settings:
Start Norton Antivirus.
Click Options. If a menu appears when you click Options, then click Norton Antivirus. The Norton Antivirus Options dialog box appears.
Click Script Blocking.
Uncheck Enable Script Blocking (recommended).
Click OK
You can reenable it afterwards when everything is clean again.
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#5 jdogfrench

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Posted 05 November 2007 - 10:00 PM

HijackThis and ComboFix logs are attached.

Attached Files



#6 SifuMike

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Posted 05 November 2007 - 11:42 PM

Please do me a favor an do not attach the logs. They are eye killers . :thumbsup:

Just post them.

Edited by SifuMike, 06 November 2007 - 01:52 AM.

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#7 jdogfrench

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Posted 07 November 2007 - 02:27 AM

Sorry, thought it would be easier for you. Here they are.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:46:50 PM, on 11/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user1\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--
End of file - 6650 bytes

ComboFix 07-11-05.2 - user1 2007-11-05 19:42:15.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.248 [GMT -5:00]
Running from: C:\Documents and Settings\user1\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data.\salesmonitor
C:\Documents and Settings\user1\Application Data\installer_en[1].exe
C:\WINDOWS\dat.txt
C:\WINDOWS\rs.txt
E:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2007-10-06 to 2007-11-06 )))))))))))))))))))))))))))))))
.

2007-11-05 19:41 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-11-05 19:21 <DIR> d-------- C:\Program Files\Yahoo!
2007-11-05 19:21 <DIR> d-------- C:\Program Files\CCleaner
2007-11-04 08:35 <DIR> d-------- C:\Documents and Settings\user1\.SunDownloadManager
2007-11-03 08:17 4,426 --a------ C:\WINDOWS\system32\tmp.reg
2007-11-03 08:16 289,144 --a------ C:\WINDOWS\system32\VCCLSID.exe
2007-11-03 08:16 288,417 --a------ C:\WINDOWS\system32\SrchSTS.exe
2007-11-03 08:16 53,248 --a------ C:\WINDOWS\system32\Process.exe
2007-11-03 08:16 51,200 --a------ C:\WINDOWS\system32\dumphive.exe
2007-11-03 08:16 25,600 --a------ C:\WINDOWS\system32\WS2Fix.exe
2007-10-29 19:55 <DIR> d-------- C:\Documents and Settings\user1\Application Data\MSNInstaller
2007-10-28 20:06 <DIR> d-------- C:\WINDOWS\pss
2007-10-27 11:40 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2007-10-26 22:52 <DIR> d-------- C:\Documents and Settings\user1\Application Data\YourPrivacyGuard
2007-10-26 22:47 <DIR> d--h----- C:\Program Files\Common Files\YourPrivacyGuard
2007-10-14 10:54 <DIR> d-------- C:\Program Files\Yahoo SiteBuilder
2007-10-09 17:22 584,192 --------- C:\WINDOWS\system32\dllcache\rpcrt4.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-11-06 00:32 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2007-11-06 00:14 --------- d-----w C:\Program Files\Java
2007-10-29 21:49 --------- d-----w C:\Program Files\Google
2007-10-27 03:39 --------- d-----w C:\Program Files\Norton Internet Security
2007-10-27 03:39 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2007-10-25 00:32 --------- d-----w C:\Program Files\VideoLAN
2007-10-14 17:28 --------- d-----w C:\Documents and Settings\user1\Application Data\Roxio
2007-09-25 02:54 --------- d-----w C:\Documents and Settings\user1\Application Data\AdobeUM
2007-08-22 13:12 96,256 ------w C:\WINDOWS\system32\dllcache\inseng.dll
2007-08-22 13:12 658,944 ------w C:\WINDOWS\system32\dllcache\wininet.dll
2007-08-22 13:12 615,424 ------w C:\WINDOWS\system32\dllcache\urlmon.dll
2007-08-22 13:12 55,808 ------w C:\WINDOWS\system32\dllcache\extmgr.dll
2007-08-22 13:12 532,480 ------w C:\WINDOWS\system32\dllcache\mstime.dll
2007-08-22 13:12 474,112 ------w C:\WINDOWS\system32\dllcache\shlwapi.dll
2007-08-22 13:12 449,024 ------w C:\WINDOWS\system32\dllcache\mshtmled.dll
2007-08-22 13:12 39,424 ------w C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-08-22 13:12 357,888 ------w C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-08-22 13:12 3,058,176 ------w C:\WINDOWS\system32\dllcache\mshtml.dll
2007-08-22 13:12 251,392 ------w C:\WINDOWS\system32\dllcache\iepeers.dll
2007-08-22 13:12 205,312 ------w C:\WINDOWS\system32\dllcache\dxtrans.dll
2007-08-22 13:12 16,384 ------w C:\WINDOWS\system32\dllcache\jsproxy.dll
2007-08-22 13:12 151,040 ------w C:\WINDOWS\system32\dllcache\cdfview.dll
2007-08-22 13:12 146,432 ------w C:\WINDOWS\system32\dllcache\msrating.dll
2007-08-22 13:12 1,494,528 ------w C:\WINDOWS\system32\dllcache\shdocvw.dll
2007-08-22 13:12 1,054,208 ------w C:\WINDOWS\system32\dllcache\danim.dll
2007-08-22 13:12 1,022,976 ------w C:\WINDOWS\system32\dllcache\browseui.dll
2007-08-21 10:30 18,432 ------w C:\WINDOWS\system32\dllcache\iedw.exe
2007-08-21 06:15 683,520 ----a-w C:\WINDOWS\system32\inetcomm.dll
2007-08-21 06:15 683,520 ------w C:\WINDOWS\system32\dllcache\inetcomm.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HP Software Update"="C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe" [2005-02-17 02:11]
"igfxtray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 05:15]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 05:15]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [2005-10-19 05:15]
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [2006-04-06 08:20]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2006-06-16 11:22]
"ccApp"="c:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2005-09-16 19:27]
"QlbCtrl"="C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2006-06-19 14:33]
"hpWirelessAssistant"="C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe" [2006-05-03 17:58]
"Cpqset"="C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe" [2006-07-13 17:02]
"Recguard"="C:\WINDOWS\Sminst\Recguard.exe" [2005-12-20 18:51]
"Reminder"="C:\WINDOWS\Creator\Remind_XP.exe" [2006-03-09 19:38]
"Scheduler"="C:\WINDOWS\SMINST\Scheduler.exe" [2006-10-09 13:23]
"WatchDog"="C:\Program Files\InterVideo\DVD Check\DVDCheck.exe" [2006-03-31 12:58]
"RoxioEngineUtility"="C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe" [2003-05-01 17:44]
"RoxioDragToDisc"="C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe" [2003-10-21 09:43]
"RoxioAudioCentral"="C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe" [2003-07-15 11:36]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-24 01:05:26]
DVD Check.lnk - C:\Program Files\InterVideo\DVD Check\DVDCheck.exe [2007-05-24 02:12:41]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 00:01:04]

R1 DVDVRRdr_xp;DVDVRRdr_xp;C:\WINDOWS\system32\drivers\DVDVRRdr_xp.sys

*Newly Created Service* - CATCHME
*Newly Created Service* - COMHOST
.
**************************************************************************

catchme 0.3.1250 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-11-05 19:43:13
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
Cpqset = C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe????????????L?@? ???0Z??????g?@?????L?@

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2007-11-05 19:43:42
.
--- E O F ---

#8 SifuMike

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Posted 07 November 2007 - 08:18 AM

Hello jdogfrench,

Your log looks clean! :thumbsup: Good job on the cleanup!

Uninstall ComboFix, go to to Start > Run & type in ComboFix /u
Make sure there's a space between Combofix and /
Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Please find and delete the following:
SmitfraudFix
C:\rapport.txt




Please read and follow How did I get infected?, With steps so it does not happen again!
as well as
How to prevent Malware' by miekiemoes


If you want to improve speed/system performance after malware removal, take a look here.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 jdogfrench

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Posted 07 November 2007 - 11:08 PM

great to hear! thanks a bunch for your help!

#10 SifuMike

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Posted 07 November 2007 - 11:17 PM

You are welcome. :thumbsup: I hope your computer continues to run smoothly for you
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#11 SifuMike

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Posted 10 November 2007 - 05:17 PM

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
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