Hello janethorne24, If you have used Combofix before, please delete the version you are having and redownload it again, because Combofix is being updated everyday.
Disconnect from the Internet while running ComboFix.
Temporarily disable any anti-virus and anti-malware real-time protection before performing a scan.
They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.
1. Download this file - combofix.exe
to your Desktop
It is important that it is saved directly to your desktop
2. Double click combofix.exe
& follow the prompts.
3. When finished, it shall produce a log for you, C:\ComboFix.txt
. Post the ComboFix
log and a fresh Hijackthis
log in your next reply.
attach the Hijackthis or the ComboFix logs. That makes them hard to read.
post the ComboFix-quarantined-files.txt - unless I ask you to. Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
In case you see a sed.cfexe error
with the option to send a report or not, choose "don't send".