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HJT log


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7 replies to this topic

#1 Anonymous Loser

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Posted 15 February 2005 - 08:47 PM

I've been getting annoying pop-ups recently reccommending I perform a system update, or telling me that my email inbox is overflowing, or other such jibberish..

A friend reccommended that I post my HJT log on this forum, so here goes..

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://google.com/
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe/logon
O4 - HKLM\..\Run: [VSOCheckTask] "c:PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\DOCUME~1\andrew\LOCALS~1\Temp\se.dll,DllInstall
O4 - HKLM\..\Run: [Steam] "c:progra~1\valve\steam\steam.exe" -silent
O4 - Global Startup: Winzip Quick Pick.Ink=C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45}-C:\Program Files\AIM95\aim.exe
O15 - Trusted IP range: 206.161.125.149
O23 - Service: Ati Hotkey Poller - ATI Technologies Inc. - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe


Additionally, I felt it should be noted that I have already attempted removing the entry ' O4 - HKLM\..\Run: [MCUpdateExe] C:\DOCUME~1\andrew\LOCALS~1\Temp\se.dll,DllInstall ' and HJT did not remove it for reasons unknown to me...

Any responses to this would be greatly appreciated, thanks.

Edited by Anonymous Loser, 15 February 2005 - 08:54 PM.


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#2 Anonymous Loser

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Posted 16 February 2005 - 05:13 PM

I'd really like someone to help me with this, I cant get rid of these popups, and its really disrupting my playing CS

#3 penmore

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Posted 17 February 2005 - 03:12 AM

Hi Anonymous Loser,

Volunteer members of the HijackThis Team take logs in ascending date order for those logs that have zero responses. By adding a reply to your first post you have effectively taken yourself out of the list of logs to be reviewed. When you post a log for review please be patient until one of the Team responds to your request.

I will review your log for you but I need you to post a complete log. Please read this pinned topic and follow this tutorial on How to Post a HijackThis Log.

#4 Anonymous Loser

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Posted 17 February 2005 - 02:44 PM

Basically, the problem is that my computer is getting annoying popups. They are all trying to trick me into thinking they are warnings from the computer, some saying my inbox is overflowing, some saying that my computer may be infected with spam, but it is obvious that these are lies.

Here is my HJT log, help is greatly appreciated.

Logfile of HijackThis v1.99.0
Scan saved at 2:43:47 PM, on 2/17/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Program Files\McAfee\McAfee VirusScan\Webscanx.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\rundll32.exe
C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\QuickTime\qttask.exe
C:\progra~1\valve\steam\steam.exe
C:\Program Files\WinZip\WZQKPICK.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
c:\program files\valve\steam\steamapps\lotr4evar\counter-strike source\hl2.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\AIM95\aim.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Documents and Settings\john\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [sp] rundll32 C:\DOCUME~1\andrew\LOCALS~1\Temp\se.dll,DllInstall
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Steam] "c:\progra~1\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O15 - Trusted IP range: 206.161.125.149
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: AVSync Manager - Network Associates, Inc. - C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
O23 - Service: McShield - Unknown - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe

Edited by Anonymous Loser, 17 February 2005 - 02:51 PM.


#5 penmore

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Posted 17 February 2005 - 03:16 PM

Hi Anonymous Loser,

Thanks for posting the full log. Please remember to stick to one thread and post your replies using the Add Reply button at the bottom of the thread.

I have merged both topics and will get back to you as soon as possible.

penmore

#6 penmore

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Posted 17 February 2005 - 04:44 PM

Hi Anonymous Loser,

There's a couple of things showing in your log that need to be fixed. Please do the following.
  • Restart you machine in Safe Mode:
    • Reboot your computer
    • As the machine starts, continually tap the F8 key
    • You will then be presented with a menu screen
    • Use the the up/down arrow keys to select Safe Mode
    • Press the Enter key to boot in that mode.
  • Run HijackThis
    Click on the Scan button and when complete
    Put a check beside all of the items listed below

    O4 - HKLM\..\Run: [sp] rundll32 C:\DOCUME~1\andrew\LOCALS~1\Temp\se.dll,DllInstall
    O15 - Trusted IP range: 206.161.125.149


    Close all open Explorer windows and browsers
    Click on the "Fix Checked" button
    When complete and all files removed, close the application.

  • This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

    Step A:Delete Temp Files
    To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

    This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

    Step B: Delete Temporary Internet Files
    Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

  • Reboot your machine, run Hijackthis and post a new log here using the Add Reply button. Please let me know if you are still getting the popups.


#7 Anonymous Loser

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Posted 17 February 2005 - 06:06 PM

After following those instructions, i have waited about an hour, and no popups have come up. Here is my new HJT log:

Logfile of HijackThis v1.99.0
Scan saved at 5:46:44 PM, on 2/17/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINNT\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Program Files\McAfee\McAfee VirusScan\Webscanx.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\QuickTime\qttask.exe
C:\progra~1\valve\steam\steam.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Documents and Settings\john\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Steam] "c:\progra~1\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: AVSync Manager - Network Associates, Inc. - C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
O23 - Service: McShield - Unknown - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe


It seems that the problem is fixed, but if it persists, i will definitely post at bleepingcomputer.com for help again, thanks.

#8 penmore

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Posted 18 February 2005 - 03:15 AM

Hi Anonymous Loser,

Well, your log looks clean and no popups so far :thumbsup: I'll leave this thread open for a few days in case you have any further problems. In the meantime I have posted below my list of prevention measures that will help keep you safe and clean.

Please take the time to review the list and implement any of the software or settings that you don't have already.
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point. You can find instructions on how to enable and reenable system restore here:Renable system restore with instructions from tutorial above.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
    See this link for a listing of some online & their stand-alone antivirus programs:Virus, Spyware, and Malware Protection and Removal Resources
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
    For a tutorial on Firewalls and a listing of some available ones see the link below:Understanding and Using Firewalls
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windows Update Site regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
    A tutorial on installing & using this product can be found here:Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    A tutorial on installing & using this product can be found here:Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    A tutorial on installing & using this product can be found here:Using SpywareBlaster to protect your computer from Spyware and Malware
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.




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