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Internet Explorer Problem


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7 replies to this topic

#1 Mysti Cure

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Posted 28 October 2007 - 08:18 AM

I am running Windows XP Pro SP2, Internet Explorer version 7.

Internet explorer was running just fine, until a day i used microsoft update, and it required a restart (at least that's what i remember, but it doesn't seem like the updates are the problem. After the restart it wouldn't open any page by the domain name. In example it won't open http://www.google.com/ but it will open http://209.85.135.103/

Mozilla firefox works just fine. I am having this problem about 3 weeks now and i can't seem to be solving it.

I have tried the following:
  • sfc /scannow
  • Re-installed IE7
  • Resetted IE
  • Used msconfig and removed all Startup Objects and Disabled all non-Microsoft Services
  • Deleted hosts file
  • Uninstalled the updates from Add/Remove Programs
Any help would be appreciated. Thanks in advance.

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#2 TMacK

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Posted 28 October 2007 - 01:08 PM

Welcome to Bleeping Computer Mysti Cure :thumbsup:

Are you getting an error message/blank page with the domain name?
Have you installed any new programs or software recently?

First, try and determine if there is a problem with an extension by starting IE in No Add-Ons mode.
Then determine if IE still fails.
If not, use Tools/ Manage Add-Ons to disable all browser extensions and toolbars.
Restart IE and re-enable the browser extensions one at a time.
If you've found the culprit, see if there's an update.

Or, Click Tools.
Select Internet Options.
Click the General tab.
Click the Delete Files button.
When the box opens, put a check in Delete All Offline Content.
Click Okay.
Click Delete Cookies. When you are prompted to confirm this selection, click Okay.
Click Settings.
Click View Objects.
Click View, and then click Details.
If Damaged appears in the Status column for any program file, remove that program file.
Close the Downloaded Program Files dialog box.
In the Settings dialog box, click Okay .
Under History, click Clear History, and then click Yes when you are prompted to confirm the selection.
In the Internet Options dialog box, click Okay.

Try to browse the Internet.
If no joy.....

Click Start, click Run, type netsh winsock reset, and then click Okay.
When the Command Prompt flashes, restart the computer.

Note: If you have a program that no longer functions correctly after you follow this step, reinstall the program.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#3 Mysti Cure

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Posted 29 October 2007 - 09:31 AM

Here's what IE shows in any case (safe mode, normal mode)


Internet Explorer cannot display the webpage

Most likely causes:

  • You are not connected to the Internet.
  • The website is encountering problems.
  • There might be a typing error in the address.


What you can try:

  • Diagnose Connection Problems
  • More information


This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds
  • Click the Favorites Center button , click Feeds, and then click the feed you want to view.
To view recently visited webpages (might not work on all pages)
  • Click Tools , and then click Work Offline.
  • Click the Favorites Center button , click History, and then click the page you want to view.


I followed all your steps but it's still not working :thumbsup:

I appreciate your help. I hope you have more suggestions for me.

#4 TMacK

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Posted 29 October 2007 - 09:58 AM

Are you running through any sort of proxy?

Tools/ Internet Options/ Connections, and click on LAN Settings.
If you don't use a proxy make sure Automatically Detect Settings is checked.
If you do use a proxy, configure it from there.

Also see the Micro$oft Article Error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#5 Mysti Cure

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Posted 29 October 2007 - 01:09 PM

If that was the case it wouldn't display normally sites by IPs, would it? I don't run through a proxy, Automatically Detect Setting is checked.

I'm really confused on why this have happened, and Firefox works fine, so i don't understand why IE isn't working normally :/

If you find out anything else please let me know.

Thanks once again!

#6 TMacK

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Posted 30 October 2007 - 11:52 AM

You are getting the same error message.
Did you complete the troubleshooting steps in the Microsoft Article?

Also check your Firewall settings.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#7 Mysti Cure

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Posted 04 November 2007 - 12:46 PM

I've checked firewall setting very carefully, also disabled them, but no luck. I asked help from a microsoft expert 2 weeks ago, and we are still not solving this.

It kinda feels I have to format the system for IE to work :thumbsup:

#8 TMacK

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Posted 04 November 2007 - 07:28 PM

If your DNS server becomes overloaded, you may be unable to view some or all websites. And if you can open a website with the the IP address, but not the URL, that also points to a DNS problem.

Check the speed of your DNS server by downloading the wdnslookup utility for Windows, available Here.
Use the "Clear Cache" button in the wdnslookup utility before resolving the host name you enter.
Run this utility a few times.

If the results are reportedly slow, on a continuous basis, perhaps the next step is contacting your ISP.

You can also try an alternative service such as OpenDNS.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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